I purchased Furniture couch , love seat Mattress and a coffee table , The couch Cushions are very bad and falling in, the material is falling apart and cushions are torn the seams , the mattress material has worn out , Called them many times and they send a man out and his report was that the couches are fine and only the foam is cheap and when I called art van customer service they said that if i wanted to purchase the foam they can sell it to me ...Really?
you can sell me the foam ? she said yes Wow I said send me new foam and cushions and she said NO ... I said I want to speak to your Manager and they put me in his Voice mail , left several messages and I never got a call Back , Called my salesman he no longer works there, talked to the store manager he said he would call corporate office , called me back 2 hrs later and he said there is nothing he can do .. I called again and again now they are not even answering the phone , and I even paid for the fabric protection and they said that was only for stains and accidents , I don't get how these people are still in business, couches used last 20 -30 yrs now you have to buy a new set every year ..
I am very upset about this and would like new furniture and mattresses from these people, actually I would like My money back so I can buy my furniture elsewhere ...
More Review Details
|Product or Service Quality|
|Value for money|
|Advertised vs Delivered|
What I liked
- Sales person
What I disliked
- Customer service
- Exchange policy
- Hidden extra charges
- Bad quality
- Reason of review:
- Bad quality
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Furniture and Decor
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