Gardner White Furniture - 11 months old Couches and Love seat falling apart / and Mattress
I purchased Furniture couch , love seat Mattress and a coffee table , The couch Cushions are very bad and falling in, the material is falling apart and cushions are torn the seams , the mattress material has worn out , Called them many times and they send a man out and his report was that the couches are fine and only the foam is cheap and when I called art van customer service they said that if i wanted to purchase the foam they can sell it to me ...Really?
you can sell me the foam ? she said yes Wow I said send me new foam and cushions and she said NO ... I said I want to speak to your Manager and they put me in his Voice mail , left several messages and I never got a call Back , Called my salesman he no longer works there, talked to the store manager he said he would call corporate office , called me back 2 hrs later and he said there is nothing he can do .. I called again and again now they are not even answering the phone , and I even paid for the fabric protection and they said that was only for stains and accidents , I don't get how these people are still in business, couches used last 20 -30 yrs now you have to buy a new set every year ..
I am very upset about this and would like new furniture and mattresses from these people, actually I would like My money back so I can buy my furniture elsewhere ...
More Review Details
|Advertised vs Delivered|
|Product or Service Quality|
|Value for money|
What I liked
- Sales person
What I disliked
- Customer service
- Exchange policy
- Hidden extra charges
- Bad quality
- Reason of review:
- Bad quality
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Let me start by saying that I really like Modloft design and price points. I was very excited to order and receive the product, however as the previous customer stated,..."
- "We ordered a bedroom set priced at over $1000 and made the required monthly payments per our contract. A final payment was made and we were told by the manager..."
- "Gardner White is shady. I had a sofa delivered, the delivery team members did not even attempt to take the sofa off the truck but advised I would have..."
- "I went to sunoco on sheridan dr and military rd as usually do 2 minutes from my house ,to get breakfast coffe etc i had my 2 yr old with..."
- "I purchased two of the toilet bowl lights and installed it but the light does not turn off. It is on constantly therefore it will wear out the batteries much..."
- "This clinic removes all of the many negative comments almost immediately from its Instagram page..... but sometimes you catch one before it disappears! Nadia's comment has already vanished! Check for..."
- "Bryan the front desk person at 6:00 AM was belligerent and condescending. He should NEVER be in the hospitality business. NO ONE should EVER be treated the way I..."
- "I bought a box of the double stuffed, golden Oreos yesterday. I opened the box to find that at least a dozen of the cookies looked like this. The cookie..."
- "I love the mop set up but to get the mop head off is a pain.we followed directions and mop head never loosened when we pushed handle forward it snapped...."