Anonymous
map-marker Howell, Michigan

Furniture Review

Rude salesman,had to threaten to walk out just so I could look around. The furniture that I got has creek's, sewing was done crooked!They come out to look at it! Never heard anything!!
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Reason of review:
Damaged or defective
Anonymous
map-marker Roseville, Michigan

Mattress Review

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Went to the Madison Heights store yesterday to purchase a mattress. Was told I would be financed and instead they took all my money from my bank account. Beware of Lenny Bistrick.
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Reason of review:
Problems with payment
Anonymous
map-marker Howell, Michigan

Furniture Review

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Furniture only lasts at best a few years. Total ***. False protection plans. Owners can careless about repeat business. Foam breaks down. Seams tear open. Save your money to buy better quality elsewhere. They only care about profit. Numbers kind of family/business. Don't believe their bs sales pitches. It's all ***.
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Reason of review:
Bad quality
Anonymous
map-marker Howell, Michigan

Gardner White Furniture Protection Plan Review

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Entire floor is filled with very low quality ***. Seams and foam will fall apart. Protection plan is no protection. Lousy post sale service. Only concern is profit. Once they have your money your dirt on the bottom of their shoes.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Detroit, Michigan

Recliner Review

Purchased recliners and they need to be repaired every 2 weeks,customer service keeps saying the mechanism is bad but sorry we cannot exchange it so I decided not to pay them so it can be fair enough for both of us.
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Reason of review:
Bad quality
Anonymous
map-marker Oxford Charter Township, Michigan

Furniture Review

WORSE experience ever!!!! Ordered over $5,000 in furniture and still waiting 2 months later for back ordered furniture to come in. Customer service is simply a joke. Rude, unhelpful liars. Deliveries that are promised never arrive. Items that come in for your order are sold off in the showroom. I could go on and on but it's just pathetic that this company is still in business.
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Reason of review:
Order processing issue
Anonymous
map-marker Farmington, Michigan

Poor customer services

this is the worse customer service that I have never seen. 1: late delivery. 2: rude poor customer service. 3:manager not responding to left messages. 4: the personal sales man never their when you call. . they don't keep their promesses. they don't call you back when they tell you they are. services is horible no respect for customer. they sell very expensive stuff. the quility is very bad. I will not buy from them anymor. you order is changing after deliver. good look with. bey, asta luogo. see you. . .and so on and so forth advice don't buy from them,
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Reason of review:
Poor customer service
1 comment
Jeff B Bkq

I apologize that you have had these problems with Gardner White. I would like to see if there is anything I can do to assist you.

If you could please reach out to me at jeff@***r-white.com. We apologize for any inconvenience with your furniture matter.

Anonymous
map-marker Canton, Michigan

Poor quality recliners followed by no response from customer service

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We purchased 2 leather recliners from Gardener White Canton, MI store in April 2014 for $900 each. In September of 2014 one of recliners broke.

It no longer reclines. We were told that it needed a new switch. This was in October. We were told the switch had to be ordered from China and it would take 10-12 weeks to get it.

We are now into February and still no switch or repair. We've called several times and asked for a replacement chair but their response is always the same. They say there is nothing they can do.

I'm done with Gardener White. Terrible customer service.

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Loss:
$900
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Canton, Michigan

Placed order w/deposit-called to schedule delivery & told out-of-stock & discontinued

Placed order for sofa, love seat & chair on 1/31/15 putting down a deposit. Told salesperson we were remodeling and that would want delivery mid-March, which agreed would be fine. Called yesterday (3/14/15) to set up delivery and was told the 3 items were all out of stock and discontinued by the manufacturer. Sorry, but there was nothing they could do....all locations had already sold their floor models even. Unbelievable.....We will NEVER shop at Gardener White again! We went and bought a beautiful set at Art Van today. Do yourself a favor and avoid GW at ALL costs!
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Loss:
$2700
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Absolutely NOTHING! Will NEVER shop there again!

Anonymous
map-marker New York, New York

Furniture Review

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they suck will never buy from them again,bad experience from the start
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Detroit, Michigan

Gardner White Furniture - Bed Review from Detroit, Michigan

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I spent 1,200 and got crappie Instead .l purchased a bed and after tow weekends it didn't hold it's shape the springs gave out my weight is 210 the bed is supposed to hold 1000 pounds when called them that sent a tek his only concern was how to void the warranty so that they didn't have to replace it 1,200$ is worth never spending a dime there again I wouldn't send my worst enemy there lo quality furniture store it is only for cosmetic furniture showroom only not for customers should have tags with customer warnings do not sleep on been this review has been liberating buyer beware Gardner White =0
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Reason of review:
Bad quality
Anonymous
map-marker Fenton, Michigan

Mattress Review

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Absolute worst customer service! Cant get an answer nor return phone call from service dept regarding a mattress warranty. Will never shop with them again!
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Reason of review:
Warranty issue
Anonymous
map-marker Howell, Michigan

Poor Customer Service - Horrible delivery times!

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I paid $3,500 for a furniture set and $99 for same day delivery. The sofa, coffee table, and rug were out of stock. I saw on the screen and was told by sales rep that they would be in and delivered same day the following week. I have called to only be told they were not in stock. I received a call 12/23 to schedule delivery of sofa only. I could not schedule that day as I was not aware of when I would be home. I called today (1/3) and was told the sofa would not be in stock until 1/11 and the rug and table 1/4. I paid for same day delivery and they cannot even provide the product. I soooo wish I knew this company was so unorganized before hand that I could've purchased from a REAL furniture company that actually was able to obtain the product they are selling.
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Reason of review:
Problem with delivery
Anonymous
map-marker New Baltimore, Michigan

Chair Review

Ordered a chair it was out of stock...waited two weeks longer than delivery date. It doesn't match our furniture so we wanted a refund they charge 25 percent restocking fee...outrageous!!! Will never shop here again!!
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Reason of review:
Poor customer service
Anonymous
map-marker Southfield, Michigan

Bedroom Set Review

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After waiting 6 weeks for a bedroom and mattress set, it finally arrived today only without the bedroom set. The salesperson explained that they oversold the set. Really, I even went back to look at another set they offered no compensation wouldn't work with me at all. Bye Felicia
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Reason of review:
Poor customer service
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