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Pissed Consumer Interviews ?

Gardner White once again NOT honoring their warranty on our Serta I-Series King Size Mattress. Gardner White actually has a team that goes around and measures the lumps that form in Serta mattresses they sell. The defective lumps in the mattresses are only considered defective when it escalates to a certain size. Their "trained technician" actually told us "it is defective...but not defective enough for warranty yet"...WTH? If you have a professional lump measuring team, I think it is safe to say you have a lump problem! Hopefully all our complaints to BBB, Consumer Protection Agency, AG Consumers Watch, and Help Me Hank will sway their super cool lump finders to find my lump to be big enough to replace our 2300 dollar mattress. What a fricking joke!
I purchased furniture from Gardner white for over$10,000.00. When delivered, they left the furniture in the middle of my living room and not where is supposed to be. My furniture was damaged and they didn't care about that. I called customer service and they were so...
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Company wrote 0 private or public responses to the review from Feb 16, 2013.
Clinton, Michigan
#385118
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On 3/05/2012 I purchased a whole living room of furniture that cost me $6000.00. I bought it at the Warren location. I recently noticed a section on the foot rest that was starting to fade. My wife called Gardner White and told them about the fading. They sent someone...
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Company wrote 0 public responses to the review from Jan 15, 2013.
FURNITURE
FURNITURE

We are sorry to hear you are having concerns with your furniture. Gardner White offers a 1-year warranty against manufacturer's defects. Based on the information included in t...

Anonymous
Skippy

Gardner white also needs to take care of there employes, from someone who was worked their for several years. I've noticed the rapid decrease in quality with customer and empl...

#375431
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Please read fine print, I brought a leather sofa and queen bed from Gardner White. Spent over 2700.00. The sofa was horrible, I tried to return within several days but the company insisted that I must pay a 25% restocking fee to do so. I never even removed the tags on...
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Company wrote 0 public responses to the review from Jan 15, 2013.
#375427
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My husband and I bought 2 couches in August 2012. They were part leather and microfiber. The "leather" armrest collapsed already a few weeks ago. Repairman came out and said he couldn't fix it at the house, it had to be picked up and taken to the warehouse. We...
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Company wrote 0 public responses to the review from Jan 04, 2013.
FURNITURE
FURNITURE

We are sorry to hear you are unhappy with the quality of the product you purchased. Many of the manufacturers use a solid wood frame to construct the product but will use a ca...

#372598
Reply to reviews
Hello, I am having issues with the Warren Store, I have found that the customer service is HORRIBLE. I have attached a video of the furniture that I purchased from your store in July. By September it already has wear and tear that you would expect after YEARS AND YEARS...
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Company wrote 0 private or public responses to the review from Dec 16, 2012.
DannielleJMM
DannielleJMM

I talked to Barb, she was helpful and kind, she got me in touch with Kim and we have been emailing back and forth. I am confident that my situation will be resolved and will p...

BarbT
BarbT

Yesterday I spoke to This customer. fortunately we were able to order parts to fix her furniture. . I offered her a $100 credit as a courtesy. I want every Gardner-White cu...

Huntington Woods, Michigan
#367819
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I bought a 3200.00 adjustable base for my bed from them and it has been defective since practically day one and I have called them about this and they tell me that I can NOT get a refund for this product even though it was less than 30 days! They are frauds and are...
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Company wrote 0 private or public responses to the review from Dec 12, 2012.
jballard
jballard

I do apologize that your are having a problem with your adjustable base. We do not have a service contract on these items. If something is not working you must contact the ven...

Attica, Michigan
#366824
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Bought a leather couch and within a few months couch ripped at stitching in middle seat. Repair guy came and ordered new cushion, 8 weeks later seat arrived they installed and cushion doesn't even fit couch properly. The seams don't line up and it's...
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Company wrote 0 public responses to the review from Nov 22, 2012.
Anonymous
Barb T

I want to contact you and make sure we resolve this matter. Please email me at barb@gardner-white.com with your contact information or order number. I promise we will call you...

#361480
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Sept 23,2012, I discovered a mildew odor coming from the box springs. Has ruined mattress & new carpet & padding (installed 4-2011). Plus new bedskirt & comforter.Tech was sent out & I had my windows open airing out the room when he arrived..Reason he couldn't...
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Company wrote 0 private or public responses to the review from Nov 21, 2012.
#361190
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Gardner White Furniture - Gardner White Claims Normal Wear and Tear Is possible On Leather Furniture After Only 7 months!?!
Gardner White Furniture - Gardner White Claims Normal Wear and Tear Is possible On Leather Furniture After Only 7 months!?!
Gardner White Furniture - Gardner White Claims Normal Wear and Tear Is possible On Leather Furniture After Only 7 months!?!
My husband and I spent over $7,000 dollars in the last year and a half at Gardner White and planned to purchase our family room furniture next month, but after the customer service or lack of I will never shop there again. We bought a leather reclining sofa and...
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Company wrote 0 private or public responses to the review from Nov 12, 2012.
Anonymous
SigridRose

Shame on them!!!

Anonymous
Anonymous

I also AM dealing with that waste of space that you are speaking of named jeff and I also dealing with the garbage they call furniture in my living room that they refuse to ta...

#358473
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Purchased a Resort Sleeper couch from Gardner-White...paid over $1000 for it. The top/ back support bar (wood) has cracked completely through. The top support is very wobbly and unstable. Repair man was sent to correct problem. He spent 10 minutes screwing in another...
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Company wrote 0 public responses to the review from Nov 03, 2012.
#356470
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