filters
state:
Show
city:
Show
product:
Show

Pissed Consumer Interviews ?

Gardner White once again NOT honoring their warranty on our Serta I-Series King Size Mattress. Gardner White actually has a team that goes around and measures the lumps that form in Serta mattresses they sell. The defective lumps in the mattresses are only considered defective when it escalates to a certain size. Their "trained technician" actually told us "it is defective...but not defective enough for warranty yet"...WTH? If you have a professional lump measuring team, I think it is safe to say you have a lump problem! Hopefully all our complaints to BBB, Consumer Protection Agency, AG Consumers Watch, and Help Me Hank will sway their super cool lump finders to find my lump to be big enough to replace our 2300 dollar mattress. What a fricking joke!
A year ago i went to Gw in taylor an buy a set of couch an loveseat. I did not have it for a week an when you sit down it just sinks down to noting an i had aguy come out an look at it he said nothing is wrong with it. Now a year later i have to go out a buy it all...
Read more
#311348
Reply to reviews
Bought 9,000 in furniture from the Taylor store back on 3/25/11. My bed broke on 3/13. Tech came out, claimed we broke it. Manager RICK says "well, its not the best furniture, but not complete junk". I was put through to MRS PRESTON who says we moved the bed and broke...
Read more
Anonymous
Bismark

Ahhhhh Ms Preston. I spoke to hr about my issue and she was not only useless but she made things worse with her tired old attitude. She appears to be way past retirement becau...

#307715
Reply to reviews
I went to Garder White the first week of Feburary of 2012 happy I was getting my furniture on feburary 21 come to see they didnt have anything. I was so upset Then they said that in that same week we would get the couches never happen. We got the TV because I told them...
Read more
Anonymous
jason

Gardner white and Art Van are get what you pay for cheap furniture. Try Hillside, real quality and a product that doesn\'t look like belongs in a trailer. Lol at anyone who bu...

#305574
Reply to reviews
Several things happened last week. while waiting for my mattress. I specifically ask the delivery & the delivery person to delivery my merchandise to the front entrance as it is 2 ft. from up stairs. The *** bammed on the back door instead, with some ignorant BS about...
Read more
#291040
Reply to reviews
I ordered two accent chair from the Canton location back in November, we picked these chairs up at the canton location, and moved them to our new house, upon opening the chairs, the one chair only had three legs, I called the store manager MARK TWITTY, who was the most...
Read more
Anonymous
Rac***e H.

Can you spell, Barb T. One of my first concerns would be GW hiring someone for such a high level position who can\'t spell the word myself. It is one word, Barb. Sheez!

Anonymous
Tyler

UPDATE.......Barb Tracey is a JOKE.....she posts on here to email her directly, which was done on January 18th, 2012, WITH NO RESPONSE BACK!!!!!!!! you sure do sound concerne...

#289977
Reply to reviews
1. Written by K. Abrams on December 13, 2011 I was lied to by an employee of the 14 mile rd. store in Warren regarding the furniture protection plan. I called and spoke with the asst. store manager.(Trent). He was rude, unhelpful and actually laughed at me. I then...
Read more
Anonymous
Me too!

They did the same thing to me. Making you think everything is covered for 5 years, not giving you a copy of the warranty, then laughing at you and hanging up when you try to ...

#281208
Reply to reviews
garner white employees lie about sales ad , you do not get a complete living room. not until they delivered my furniture was i informed the lamps me and the salesman and my daughter picked out they where not included in the set i called the store the woman said my set...
Read more
Anonymous
bobbie

Not standing behind your product and warranty not good. I need someone to listen to me about what is wrong with my couch and no one will listen they just get rude with me is t...

Anonymous
Samuel

CALL MRS PRESTON ?????? YOU MUST BE JOKING. THAT LADY IS MISERABLE AND HATES HER JOB. HER RESPONSES ARE RUDE AND ALL SHE SAYS IS \"SHE IS THE HIGHEST ONE UP TO TALK TO\" AN...

#240770
Reply to reviews
I bought a natuzzi leather sofa,loveseat and chair two years ago at a Gardner White. My huband and I cant even sit in it without our backs killing us. The leather is folding over and the cushions are like pancakes. The repair man from Gardner White called them...
Read more
#216932
Reply to reviews
Gardner White Furniture - Sold Us Poor Quality Furniture
Gardner White Furniture - Sold Us Poor Quality Furniture
My husband and I purchased a supposed to have been leather chocolate sectional couch with two recliners and the other part is a let out bed. The first time we ever used the sofa bed, it did not work and folded up with my mother in it. The recliner portion of the sofa...
Read more
Anonymous
Anonymous

We had the same issue with our leather furniture (2 sofas, chair, and ottoman). We even bought the extended warranty but Gardner White would not honor it. I have bought many p...

FURNITURE
FURNITURE

I'm sorry to hear you are having a concern with your merchandise. Gardner White offers a 1-year warranty against manufacturer's defects. Based on the complaint I am unable to ...

#209486
Reply to reviews
My husband and I moved into our first house in September 2010. We didn't have any furniture at the time and based on Gardner Whites great reputation, we decided to go there to furnish our entire house. The first room we completed was the living room. The end of...
Read more
Anonymous
john c

Ibought living room furniture at gardner white 10/21/2010 had their furniture protection,put on i have a spot ware i rest my head, wash my hair every day ,it doesn\'t cover bo...

Anonymous
Tiffany

Gardner White did not do anything regarding our issues with the furniture. They sent a service person out to take pictures and the senior repair guy was shocked at the conditi...

#189251
Reply to reviews