Gardner White Furniture
Reviews and Complaints

Don't buy them cool looking Egg Chairs by the front doors! Bought 2 for $530 each and had them in my house since then.

All went good till today. The man I called and spoke to a few days ago- told me they won't rust or mildew being outside on the patio slab or in the lawn (not in the rain) in the summer! That's where they went! Now- less than a week of dry weather- the metal frames rusted on all the welds.

The rep on the phone today- said they don't cover that and she can't help me! > I'd have been better off with the ones at the other store for $99 each- and hang them in the tree when the frames go bad! CS stinks and it's obviously all about the sales. I did plan to buy another set but NOT now.

I'll go cheap and save the extra money since quality means nothing at GW! > saginaw MI store

We bought our sofa for about $2000, and it is made from cloth. However, just seven months later, small black balls are appearing on the sofa.

On the other hand, it is not that comfortable while sitting. I believe if they are selling something at a high price, we should be satisfied with the value for money. When we visited their store, all I heard was an apology from customer service, saying that these drawbacks of their product were not communicated upfront.

It feels like we are paying a bundle of money for zero satisfaction from the product. I am not going to visit their store again in my lifetime, that's for sure.

Purchased a recliner from Gardner-White in Sterling Heights, MI. They delivered the wrong color.

After talking with the salesman, customer service and corporate office, the bottom line is return it and pay a 25% restocking fee or keep the wrong recliner.

In over 35 years in customer service I've never seen a sales enterprise argue and make more excuses (my eyes aren't seeing it right, the lighting in my living room is different from the showroom - which could be valid - you decide).

Here are two photos.

One of the brown recliner, in the showroom, that I ordered, the other, what I got.

I'm sure there are many customers that have positive experiences with this furniture retailer. I thought I would, but unfortunately, I can only report that their efforts to deliver on what I ordered have fallen way short.

Arguing with your customers was a whole new experience for me.

Worst customer service experience I've had in a long time...and I'm stuck with a recliner that I did not order.

My wife and I have been strong supporters of Gardner White for many years spending around $20,000.00 or so. However we are extremely stressed out about our recent encounter with this company and all of the people involved this time.

We received a sale advertisement in the mail April 2, 2024 advertising 100 rooms under $1,000.00. We saw a kitchen table and chairs we liked, so I called and asked a salesman at the Shelby Twp. store if they had this set on their floor so we could come and look at it in person. He stated they did, so my wife went to that store the next day, April 3, 2024.

They showed her the set, but they didn't know anything about the advertisement or the pricing. We showed them the advertisement but they said they can't find anything regarding it in their system. Therefore they said they couldn't honor it, but offered to sell the set at $200.00 higher than the advertisement showed.

I then tried to contact Gardner White's Corporate office. This turned out to be a Stressful hour and one half of wasted time(mine).

The phone numbers (3) I found on the internet or from the store personnel would not let me speak to a live person. Their Chat Robot online didn't respond to my question I typed into the chat.

Some how I did finally reach a live person that I believe works in the Corporate customer service area. However after being on the phone with her for 20 some minutes she could help me and told me she had to transfer me to the store we were just at.

I asked to speak to her manager but she told me there was none available and there was nothing more she could do for me.

This is the worst customer service experience I have ever received in my entire life. I've been in the customer service industry for over 50 years and I can tell you if this is the level and concern for Customer Satisfaction this company is satisfied providing,I sincerely hope they go out of business as they don't seem to care about Customer Satisfaction!

My name is Edward McKinnon and my wife name is Fannie. We purchased furniture at your Rochester Hills Michigan location on March 13, 2024.

We paid in full and was told our delivery date would be March 18, 2024. Since then we have been given three more dates for when the furniture will arrive at the warehouse. Its been almost 1 1/2 months since order. Why give out a delivery date if you are uncertain when the delivery will happen?

Why not tell the customer up front that the waiting period could be 45 days or more? They delivered one piece of a three piece furniture set. I threw out my old furniture with the expectation the new furniture would arrive within days. This is unacceptable and I think i should receive some type of discount or something additional to my order.

My customer # is 26435****. My salesperson who we initially made the purchased with is Patrick Durkin, Boris Palincas. Ive made several attempts to confirm a delivery date but only to hear another delayed date. Hopefully you can resolve this matter because it is very frustrating.

My contact number is 248-275-****. My wife number is 248-275-****

I bought four pieces of furniture there . I was told that they would deliver in three weeks in the middle of July .

I went back asked what was going on and made sure twice that they had my number right. For the delivery I gave them my roommates number. I asked twice to make sure they had it. At the end of September I called and asked them what was up .

I got a lecture on the phone from the woman I spoke about checking my text. They said they texted me in the middle of the month and I missed my 24 hour window. When I went to the store and asked in person they told me they had used the number I told them to remove because my roommate is legally blind and I didnt want to miss it. I got so upset between being lied to and given the run around.

I checked my roommates phone there were no text or voice messages. I have to delete them for him. Then last I finally wanted to try to recline the lazy boy I bought and ended up with my head on the floor and my feet in the air. I bought the warranty and now no one can come out for 8 days.

I was very detailed when buying the chair I told them I had 7 operations on one hip and I couldnt afford anything going wrong, In i other words I asked if it was a safe chair and was rated for my height and weight . I dont know how much better I could have put it. I am lucky that I am not writing this from a hospital room having my hip put back in place. Drive by this store or do doughnuts in the huge parking lot.

Do go in and buy anything . The picture is of my order number.

Very disappointed. Went in to buy a mattress at the Canton store and was sold an extra firm after telling them that one of us has a bad hip and I sleep on my back so he recommended extra firm.

Was told if we were not happy with it after 60 days we could exchange it one time. So we were not happy with it and were told by two others there that they could not believe the person would have recommended an extra firm in the first place. So after trying many others we decided on Luxury firm (medium). And they put the paper work in and said expect a call the next day to set up delivery.

Great! Well no call the next day so we called back day after that. And they said we cant do the exchange unless we pay a restock fee and another free costing to 600ish dollars. NO ONE, out of Three people told us about that let alone told us we were all set and will set up delivery.

Also we should have never been sold that extra firm in the first place. So if we would have gotten the right bed the first time we would not have to return it and pay that fee.

Just bought a new home and bought a couch and a bed from Gardener white. Will NOT be buying anything else there ever again.