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I went in to the store because of their widely advertised 60 month interest free. Bought furniture from the Brighton store with the understanding that was what I was getting. I have paid on time every month and am in good credit standing. I am now paying almost 29%...
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Anonymous
Josie89

Well, there seems to be something missing here. Why are you now paying interest? Did you not pay within the time frame or did you miss a payment?

CLOliveira
CLOliveira

I can blame them when they clearly lied to get sale. You must work there.

2.1
I didn't like
  • Hidden extra charges
  • Lied about terms
  • Customer service
#1089217
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I bought a sofa from gardner white at 8 mile rd . First delivery date got a broken one , 2nd date another broken one, 3rd date no show despite a confirmation call in the same morning, 4th delivery date no show AGAIN .the customer service said that they are out of stock...
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1.0
I didn't like
  • Delivery service
#1070371
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Was approved for credit. Decided on a living room set. Customer representative knew I wanted Mocha/Fabric furniture. The set was only in 1 color in warehouse. However you can pick another color. When it was time to seal the deal. I was asked what color & pieces. Than...
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#1070336
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Gardner White Furniture - JUNK FURNITURE

Gardner White Furniture
#1081308
Cheap Chinese junk period. Low quality furniture.
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Gardner White Furniture - Purchased tv package

Gardner White Furniture
#1073112
I purchased a TV package from Gardner white a year and 3 months ago. My tv went out 3 months ago. Are there some type of warranty on there TV's?
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Short Review on March 25, 2017

Gardner White Furniture
#1025378
Beware "Slick" sales staff who are concerned only with the initial sale. Little or no post-sale support.
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All Of It Review

Gardner White Furniture
#1016568
1.8
Details
After 3 months and 2 wrong sectionals ordered,Gardner White threw in the towel and gave me a refund. They realized that looking at a picture of the correct couch and copying the correct numbers underneath was too much for them to handle.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
Warranty
Website
We ordered furniture and the part of the furniture was back ordered. Supposedly the furniture came in and they scheduled the delivery. Then they called and said that they don't have the chairs anymore. The customer service is terrible and they don't return anyone's...
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#1064204
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First i bought a high price mattress that hurts my back and neck that I told my salesman i need something soft they take you to the high stuff i went back to the Shelby Mich store and told him I cant do the mattress to firm told me i had to keep it get it use to my...
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1.8
Product
#1060137
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Gardner White once again NOT honoring their warranty on our Serta I-Series King Size Mattress. Gardner White actually has a team that goes around and measures the lumps that form in Serta mattresses they sell. The defective lumps in the mattresses are only considered...
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Anonymous
Melissa Macdonald

I received a private message on June 24th from Meghan whose title is Marketing Assistant! I asked her if she was empowered to authorize refunds. She said no and promised to...

1.0
#1055903
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The livingroom furniture that we purchased ONLY 2 1/2 years ago is falling apart... Nuts & bolts & springs have fallen out of this furniture. I have tried to follow proper procedures but i keep getting the run around. I have been waiting since MID-FEBURARY for this...
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jballard
Anonymous

This is Kim Z. from Gardner White corporate offices. I certainly do apologize for the troubles that you are experiencing. Please contact me at (586)774-8853 please select opt...

2.0
#1037269
Reply to reviews
After being recommended by several close friends to shop at Gardner-White, I finally decided to make a purchase. After viewing the website for a few weeks, I finally narrowed down furniture to my liking. I went into the Canton, Mi location (January 22, 2017) and...
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Anonymous
Jasondoesntbuycheap

Very typical of the low end chains that sell furniture.

#1007653
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In 2011 I purchased 2 (so Called Leather) Couches. they were really pressed thin leather over fabric, which I was not told about when I brought them. I took out the protection plan, which I was told was lifetime, but turned out to be 5 five years. I placed a claim in...
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Anonymous
Doug Groth

NOTHING IS BEENING DONE FOR ME!I WILL NEVER BUY ANYTHING FROM GARDNER WHITE AGAIN!THEY HAVE NO CUSTOMER SERVICE!

jballard
jballard

Thank you for your purchase with Gardner-White, We do apologize that you are having problems with the leather purchased. I have spoken to management what we can offer is a gif...

1.9
I didn't like
  • Thy keep lying
  • Quality
#1004502
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I purchased a leather couch and within two years starts peeling. a waste of money. I will never go there again. it is brown and has lights and heated seats and a back massager. I paid over two grand for this cheap ***. Im so mad I even went there. I have called other...
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jballard
jballard

Thank you for your purchase with Gardner-White. I do apologize and am sorry to hear that you are having a problem. All though there is only a one year warranty I may be able t...

1.0
#999723
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