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The livingroom furniture that we purchased ONLY 2 1/2 years ago is falling apart... Nuts & bolts & springs have fallen out of this furniture. I have tried to follow proper procedures but i keep getting the run around. I have been waiting since MID-FEBURARY for this...
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jballard
Anonymous

This is Kim Z. from Gardner White corporate offices. I certainly do apologize for the troubles that you are experiencing. Please contact me at (586)774-8853 please select opt...

2.0
#1037269
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After being recommended by several close friends to shop at Gardner-White, I finally decided to make a purchase. After viewing the website for a few weeks, I finally narrowed down furniture to my liking. I went into the Canton, Mi location (January 22, 2017) and...
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Anonymous
Jasondoesntbuycheap

Very typical of the low end chains that sell furniture.

#1007653
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In 2011 I purchased 2 (so Called Leather) Couches. they were really pressed thin leather over fabric, which I was not told about when I brought them. I took out the protection plan, which I was told was lifetime, but turned out to be 5 five years. I placed a claim in...
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Anonymous
Doug Groth

NOTHING IS BEENING DONE FOR ME!I WILL NEVER BUY ANYTHING FROM GARDNER WHITE AGAIN!THEY HAVE NO CUSTOMER SERVICE!

jballard
jballard

Thank you for your purchase with Gardner-White, We do apologize that you are having problems with the leather purchased. I have spoken to management what we can offer is a gif...

1.9
I didn't like
  • Thy keep lying
  • Quality
#1004502
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Short Review on March 25, 2017

Gardner White Furniture
#1025378
Beware "Slick" sales staff who are concerned only with the initial sale. Little or no post-sale support.
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All Of It Review

Gardner White Furniture
#1016568
1.8
Details
After 3 months and 2 wrong sectionals ordered,Gardner White threw in the towel and gave me a refund. They realized that looking at a picture of the correct couch and copying the correct numbers underneath was too much for them to handle.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Short Review on January 11, 2017

Gardner White Furniture
#989247
Company should be out of business
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Gardner White Furniture Furniture Protection Plan Review

Gardner White Furniture
#968871
1.0
Details
Purchased a leather couch and chair. Paid extra for the insurance. Dont waste your money.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I purchased a leather couch and within two years starts peeling. a waste of money. I will never go there again. it is brown and has lights and heated seats and a back massager. I paid over two grand for this cheap ***. Im so mad I even went there. I have called other...
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jballard
jballard

Thank you for your purchase with Gardner-White. I do apologize and am sorry to hear that you are having a problem. All though there is only a one year warranty I may be able t...

1.0
#999723
Reply to reviews
Google reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 2.4 37 reviews KAT T KAT T in the last week Words can't even explain the indignation towards your company right now. I wasn't even going to make a complaint about the egregious customer service experience my mother and I had inside...
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1.6
#988397
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Gardner White Furniture - Sofa Review
Gardner White Furniture - Sofa Review
Gardner White would not agree to give me any acceptable solution to my problem ! I asked for a cover for my couch and they offered me 200 towards a new couch. That is insulting as they just are passing the cost to me and making more money off of me. A cover for my...
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Anonymous
Anonymous

What couch is this? Is it part of the Cannon collection?

dpakmoo
dpakmoo

Im sure I know who you dealt with does it start with a J?

2.8
#977257
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Wow.......Just bought a bed from there, was told if not happy, don't worry, call and someone will come out and check it out...However they did not say it would be a 200.00 restocking fee plus 10% and pay for a new matteress. . What a joke. Meanwhile, we are sleeping in...
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Anonymous
Anonymous

Sounds funny I brought a bed there and the only time u get charged that fee is when you change your mind and nothing is wrong with the bed, I brought a bed at The same place ...

#951601
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We purchased a living room sectional 13 months ago. It is microfiber. I knew that it wasn't top quality, however I did think it would last more than a year. My husband and I are in our 50's and there are only the 2 of us. We don't use the furniture on a daily basis. We...
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1.0
I liked
  • Just pissed
I didn't like
  • Warranty policy
#944930
Reply to reviews
Gardner White Furniture - Delivery Issues
Gardner White Furniture - Delivery Issues
I bought a couch from the Gardner White on Hall Road on Friday, October 21st. I scheduled a 4pm-11pm delivery for today, October 25th, since it was the earliest they could get to me. Apparently they do not deliver on the weekends and pick up the furniture from the...
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Anonymous
Dano

Same garbage @ the Auburn Hills location. Promised same day delivery 4-11pm on my $2500 mattress, then confirmed a 1am -3am delivery. Told them this is ridiculous, I bought ...

1.0
I didn't like
  • Delivery service
  • Customer service
#943211
Reply to reviews
I posted on here already. According to Jeff Ballard the few speckle stains I have makes my vouch "ruined". He voided my unused insurance and said no refunds. I haven't even owned my furniture for a year now. Has anyone been able to get ahold of anyone with any kind of...
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Anonymous
Anonymous

I am having the same issue with a couch that is 4 months old. They came and looked at it on Saturday and said that the speckles are a condition of body oils interacting with t...

I didn't like
  • Being lied to about their warranty
#936618
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