Contact Gardner White Furniture Customer Service
Gardner White Furniture Phone Numbers and Emails
Customer Service Number:
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(248) 481-2200
General Info:
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(734) 412-6500Furniture Store in Ann Arbor
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(248) 481-2108Furniture Store in Auburn Hills
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(810) 229-1754Furniture Store in Brighton
Gardner White Furniture Email:
Gardner White Furniture Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Gardner White Furniture Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Gardner White Furniture is 2484812200. 53% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 1 minute.
Be prepared for the call as Gardner White Furniture may ask you for the following information to identify you as a customer: phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Gardner White Furniture Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Gardner White Furniture is 2484812200. 53% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Saturday. The average call time is 1 minute.
Be prepared for the call as Gardner White Furniture may ask you for the following information to identify you as a customer: phone number.
People call Gardner White Furniture mainly because of staff, product/ service, shipping and delivery.
The best email to contact Gardner White Furniture is weborders@gardner-white.com.
Contact Information
Gardner White Furniture Website:
Gardner White Furniture Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 10:00 am - 9:00 pm
Sunday: 11:00 am - 7:00 pm
Additional Addresses:
Furniture Store in Canton
39453 Ford Rd,
Canton, MI 48187, US
Furniture Store in Southfield
21100 W. 8 Mile Rd,
Southfield, MI 48075, US
Furniture Store in Warren
4400 E. 14 Mile Rd,
Warren, MI 48092, US
Furniture Store in Ann Arbor
3725 Washtenaw Ave,
Ann Arbor, MI 48104, US
Furniture Store in Macomb Township
45300 Hayes Rd.
Macomb Township, MI 48044, US
Furniture Store in Novi
43825 West Oaks Dr.
Novi, MI 48377, US
Furniture Store in Rochester Hills
1032 S. Rochester Road
Rochester Hills, MI 48307, US
Furniture Store in Taylor
7680 S. Telegraph Rd.
Taylor, MI 48180, US
Furniture Store in Waterford
4945 Dixie Hwy.
Waterford, MI 48329, US
Gardner White Furniture Customer Service Reviews
We bought our sofa for about $2000, and it is made from cloth. However, just seven months later, small black balls are appearing on the sofa.
On the other hand, it is not that comfortable while sitting. I believe if they are selling something at a high price, we should be satisfied with the value for money. When we visited their store, all I heard was an apology from customer service, saying that these drawbacks of their product were not communicated upfront.
It feels like we are paying a bundle of money for zero satisfaction from the product. I am not going to visit their store again in my lifetime, that's for sure.
My wife and I have been strong supporters of Gardner White for many years spending around $20,000.00 or so. However we are extremely stressed out about our recent encounter with this company and all of the people involved this time.
We received a sale advertisement in the mail April 2, 2024 advertising 100 rooms under $1,000.00. We saw a kitchen table and chairs we liked, so I called and asked a salesman at the Shelby Twp. store if they had this set on their floor so we could come and look at it in person. He stated they did, so my wife went to that store the next day, April 3, 2024.
They showed her the set, but they didn't know anything about the advertisement or the pricing. We showed them the advertisement but they said they can't find anything regarding it in their system. Therefore they said they couldn't honor it, but offered to sell the set at $200.00 higher than the advertisement showed.
I then tried to contact Gardner White's Corporate office. This turned out to be a Stressful hour and one half of wasted time(mine).
The phone numbers (3) I found on the internet or from the store personnel would not let me speak to a live person. Their Chat Robot online didn't respond to my question I typed into the chat.
Some how I did finally reach a live person that I believe works in the Corporate customer service area. However after being on the phone with her for 20 some minutes she could help me and told me she had to transfer me to the store we were just at.
I asked to speak to her manager but she told me there was none available and there was nothing more she could do for me.
This is the worst customer service experience I have ever received in my entire life. I've been in the customer service industry for over 50 years and I can tell you if this is the level and concern for Customer Satisfaction this company is satisfied providing,I sincerely hope they go out of business as they don't seem to care about Customer Satisfaction!
Summary of Gardner White Furniture Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Gardner White Furniture?
Shipping and Delivery Question:
- “Delivery issue”
- “You said the delivery would be here by 10:00 it's 10:40 now they're saying because they've been sitting at this one location for over an hour”
- “Delivery”
Staff Question:
- “Schedule service on chair”
- “What time frame is the service person coming tomorrow”
- “Online services stink”
Product/ Service Question:
- “I feel like I have been cheated I bought furniture it came damaged and had a defect they replaced it with new the new furniture came damaged now they are telling me they will send somebody to fix it not replace it”
- “Poor quality on love seat and sofa Harlow by lane”
- “Problem with a product”
Payments and Charges Question:
- “Trying to make a payment”
- “For payment”
- “Payment”
Request for Information Question:
- “Find out what happened to my digital rebate for the mattress we purchased recently?”
- “Assembly questions”
- “Online order status”
Refund Question:
- “I got the protection plan for my couches when I purchased them I didn't use it I'm waiting to get my money back so I can buy two new recliners”
- “Waiting several months for a refund”
- “Refund on protection plan”
Cards Question:
- “Credit card”
- “Haven’t received my 100$ gift card”
- “Need a new credit card”
Return/ Replace Question:
- “Return”
- “Exchange problems”
- “Messed couch messed up replacement”
Employment Question:
- “Payroll error”
- “Regarding unemployment issues”
Activation/ Cancellation Question:
- “Unsubscribe”
Other Question:
- “Waiting for furniture”
- “Ship”
- “Voucher”
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