1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
1 comment

Gardner White once again NOT honoring their warranty on our Serta I-Series King Size Mattress.Gardner White actually has a team that goes around and measures the lumps that form in Serta mattresses they sell.

The defective lumps in the mattresses are only considered defective when it escalates to a certain size. Their "trained technician" actually told us "it is defective...but not defective enough for warranty yet"...WTH? If you have a professional lump measuring team, I think it is safe to say you have a lump problem!

Hopefully all our complaints to BBB, Consumer Protection Agency, AG Consumers Watch, and Help Me Hank will sway their super cool lump finders to find my lump to be big enough to replace our 2300 dollar mattress.What a fricking joke!

Review about: Serta Mattress.

Reason of review: Warranty issue.

Monetary Loss: $2500.

Preferred solution: Let the company propose a solution.

Had an Experience with Gardner White Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Grosse Pointe, Michigan, United States #1346539

I received a private message on June 24th from Meghan whose title is Marketing Assistant!I asked her if she was empowered to authorize refunds.

She said no and promised to forward our info to someone who could.

As suspected we have heard absolutely nothing.It's just laughable in regards to Gardener Whites Customer service.

You May Also Like

Gardner White Furniture - Sofa Review Gardner White Furniture "Gardner White would not agree to give me any acceptable solution to my problem ! I asked for a cover for my couch and they offered me 200 towards a..." Read more Gardner White Furniture - Leather Sofa Review from Sterling Heights, Michigan Gardner White Furniture "I bought a leather sofa with 5 year extended warranty after a year leather starting fading. Contacted their warranty deptt but never had any person that can come and see..." Read more Gardner White Furniture - Sold us a used couch! Gardner White Furniture "Bought a couch with chaise on 12/13/15 and kept it in original wrapping because we were remodeling the room it was going in, just opened it today and it did..." Read more Gardner White Furniture - Poor Quality- Leather Sofa Gardner White Furniture "Purchased leather Big Picture package ($1999.99) from Garner White with the leather protection coverage ($99.00). Leather Is crumbling between the cushions, arm rest, and back rest area (see pics). Product..." Read more Kfc - COULD HAVE BOUGHT A BAG OF REAL POTATOES FOR THIS PRICE Kfc "I bought a side of mashed potatoes with my chicken sandwich for $2. $2 for some effing whimpy side of potatoes. WTF-I could have bought a bag of potatoes at..." Read more Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 - Took almost 3 hours to service a tire. Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 "I arrive at 11:15 AM. They let me know my truck is ready at 1:50 PM and told me I have to pay for a new warranty. They replace the..." Read more Pentair master temp 400 pool heater Pentair "I had this Pentair Master Temp 400 model brand new and paid about $3000 thru a pool repair company, it started leaking within few months, I was thinking it maybe..." Read more Unlimited Life time Access to Actualtests.com Members Area 1800+ Exams Actualtests "In 2002 I bought the Unlimited Life time Access to Actualtests.com Members Area 1800+ Exams for $99.00. It worked fine until a couple of months ago. I emailed support; I..." Read more