My husband and I bought a mattress from the Novi store. In the beginning, they promised with same day delivery and later on it turns out that they can’t make it on the same day.
They promised me with early morning dilivery the next day and I didn’t get the damaged mattress and scratched base until about 7pm. I told the drivers that we don’t want it and we need an exchange and we have been told to call the store. And here where our horrible experience started! They will keep you on hold for ever, they don’t care!
They will tell you that someone will return your call because they are busy and they will never call you back!
Amanda, one of the managers was trying to force me to sleep on the uncomfortable mattress for 60 days for me to be able to exchange it and when I said no, she ended up hanging the phone on me! I drove to the store and they let me wait for hours and my problem isn’t solved yet!