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1.3

First Kingston Power Recliner lasted less than a year in our home, frame broke. Repair part ordered, paid for, but never received.

Finally, chair completely fell apart. I went to the store, promptly received credit for the repair part/labor that I had prepaid. Asked to purchase a replacement chair as I had purchased the Kingston Couch with original purchase. Delivery was set for the next day (with a hefty delivery charge).

I received numerous confirmations that the chair would be delivered between 1-3pm. Saturday morning (day of delivery), I get a call telling me the chair is not in inventory. Probably 6-8 weeks for the next delivery. Will not sell floor model.

So, now I am stuck with a couch that matches nothing, and no recliner. Both salesman and "Manager" were totally useless, not concerned, and manager was RUDE. The "Manager" that assisted me originally was nothing but an assistant Office Manager.

This store lies repeatedly, takes your money with pleasure, and leaves you hanging. Will never shop here again, will spread the word of this store, and damn well better get my refund timely.

User's recommendation: Do Not trust anything this store tells you, nor the warranty.

Preferred solution: Full refund.

Gardner White Furniture Cons: No reliable inventory, Lies to customer.

Location: Cinema Drive, Brighton, MI 48116

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shzam

Did they ever make it right for you? I bought a loveseat there and they delivered it damaged and now won't do anything for me

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