purchased a mattress at Gardner-White Furniture store have not had the mattress a year and the mattress has begin to sag. I went to customer service twice , in the Taylor store.
They sent a tech out the first time he came and said we needed to have the mattress clean. I had the mattress clean the tech, said just take the receipt to the store and they would change the mattresses out. guess what, just left Gardner-White for the third time, and was told again that they needed to send a tech out wow... needless to say I guess we will be sleeping on the couch again God forbid if we slept back in the bed it's already lumpy and sagging I would hate for it the tech to come out and say something else was wrong with it and yes by the way it also had a mattress cover...
at this point all I want is for Gardner-White to stand by their own guarantee .
As a customer I have done my part and done what they have asked me to do !!, I don't feel that any customer should have to go through this type of inconvenience. Especially when we were tall at purchase that if there was anything wrong that Gardner-White wouldn't gladly exchange it free of charge..!!