(13 of 286 reviews match)
Latest review first
We paid for bedroom furniture. We had to call to get it. Every piece was damaged. Chest didn’t match. They finally came back with another damaged piece. We had to call every time continuously. The manager promised he would inspect before delivery and we would get 7 am...Read more
Company wrote 0 private or public responses to the review from Nov 26.
Please dont buy mattress from here. I bought it for $1500 and it got ripped on the side within 8 months for no reason. I bought accidental protection plan also from them. they sold mattress Protector also for $100. When I inform about this problem to Gardner-White,...Read more
Company wrote 0 private or public responses to the review from May 04.
So disappointed. Bought a kitchen table with a marble top and have had nothing but issues with water ring stains. Our previous table was wood and never had that issue. Store wanted photo which was very hard to get as marble is light in color. They are replacing table...Read more
Company wrote 0 public responses to the review from Feb 05.
I have ordered 6 chairs Online. 4 of them are good and 2 are not good. I have called Auburn Hills and nobody wanted to talk, listen or help because they do not know anything about Online order except Online order people. Also, chairs prices have been reduced. Here is...Read more
Company wrote 0 public responses to the review from Nov 27, 2017.
Gardner White once again NOT honoring their warranty on our Serta I-Series King Size Mattress. Gardner White actually has a team that goes around and measures the lumps that form in Serta mattresses they sell. The defective lumps in the mattresses are only considered...Read more
Company wrote 0 private or public responses to the review from Jun 03, 2017.
My husband and I bought a queen mattress set for $699.00. Jinie asked if we wanted to do the 0% interest for 6 months. We agreed. 10 minutes later she comes back telling us we've been approved for $12,000. We only wanted the $699 to pay for the mattress. Now they...Read more
Company wrote 0 public responses to the review from Nov 29, 2015.
I didn't like
- Credit approval process
After purchasing over $5000 of new furniture from Gardner White for our new condo, we visited the Auburn Hills store (and corperate headquarters) for additional swivel side chair. Waited 2 months, and was happy when it arrived. Chair was rarely used and never moved in...Read more
Company wrote 0 private or public responses to the review from Apr 10, 2015.
Don't buy a TempurPedic at Gardner White. At the time of purchase we were told we can exchange within 1-2 months of the date of purchase if we don't like it. We tried to execute this promise (written in the sales agreement) at the store (Auburn Hills) and learned that...Read more
Company wrote 0 private or public responses to the review from Nov 05, 2014.
- Large selection
I didn't like
- Exchange policy
- Sales guidance
- Hidden extra charges
Order a new couch and sofa from G-W. Told sales that delivery has to be after 4pm since no one would be home, sales guy said not to worry he would put it in the notes. On the morning of delivery the guys call and said, "my last drop off is 2pm and I don't want to...Read more
Company wrote 0 public responses to the review from Jul 07, 2014.
Congratulations, Gardner White. You have successfully trained your sales staff to only disclose what it absolutely necessary, thus tricking the consumer into thinking they have a guarantee of comfort when they do not! Purchased Tempur Pedic Allura and Rhapsody Split...Read more
Company wrote 0 private or public responses to the review from Nov 26, 2013.
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