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bought furniture from Gardner White in December 2017, the wheels kept breaking so after the third time I said I don't want the furniture so they gave us a store credit that had to be used within so many days, ended up buying two love seats, a lounge, and a storage ottoman, well the furniture was delayed for months, heard so many reasons why to, the warehouse who stored the furniture caught fire, Gardner White didn't offer us anything except Tupperware and grilling tools to calm us down. Well when we finally got the furniture, many months later, we were told that the furniture was great for dogs, *** NO its not, my dogs nails tore it up, so we had a furniture protection plan on it so after going through all the red tape and being told that we cant use the protection plan again if the cause was from our dogs, really?

wow! So since its been 6 months since I put in the request for the replacement covers, I am still waiting on the replacement for the storage ottoman.

I want all you to know that my husband and I went to the Warren store many times to rectify this issue, I called the headquarters and never received a return call, the furniture replacement company says they will call me back but don't! I don't even want this furniture anymore just because of the way I have been treated, who would have thought if you spend $2000 in furniture that once you give them the money you are no longer important!

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Full refund.

Gardner White Furniture Cons: Furniture i bought nor customer service.

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