Update by user Jun 30, 2015
Sofa continued to disintegrate so we had to throw it out. Gardiner White has refused my request for assistance and has lost a customer for life.
Original review posted by user Dec 29, 2014
Purchased leather Big Picture package ($1999.99) from Garner White with the leather protection coverage ($99.00). Leather Is crumbling between the cushions, arm rest, and back rest area (see pics).
Product defects not covered under the Leather protection - only covers rips or tears. Store will not repair or place the unit.
In the past four years my husband and I have purchased over $15,000 in furniture from Gardner White and are very disappointed with the lack of support for this issue. This is our first request for service and were told by (Gardner White on 8 mile in Southfield) that no service options were available.
DO NOT PURCHACE ANY LEATHER ITEMS FROM GARNDER WHITE.
Product or Service Mentioned: Gardner White Furniture Sofa.
Reason of review: Bad quality.
Monetary Loss: $1999.
Preferred solution: Full refund.