Gardner White Furniture

Update:
We had posted about difficulties with a leather sectional we purchased from Gardner White. A section was defective and they ordered a part in early February but the delivery of the new part kept being pushed back and when we were notified it would be here in June, we had had enough.
After numerous attempted calls with no satisfaction we posted our grievance on social media and Gardner White reached out to us.

They delivered a new section from their warehouse.
I want to thank them for doing right by us and renewing our faith in the Company.
Bought a new leather sectional in January, and within one week, one of the sections sunk in and is very uncomfortable. I asked for a replacement but was only offered a replacement of the bottom of the sectional. I was promised the replacement part would be in by the end of March or the 1st week of April. When it didn't come, I called the store and informed them of the difficulties but never received a return call.

I called my salesman, and he checked and said it would be in sometime in June!

Meanwhile, I'm uncomfortable and the store profits! I will not shop at Gardner White again, having spent over $10,000 in the last few years and being treated like this.

I purchased a mattress and foundation on Jan 31, 2025 and was promised a $50 digital gift card. Having never received an email, last week I did 2 live chats and Suzana claimed to have re-submitted the request and I should have the digital gift card by Feb.

24. Having not received the digital gift card I made three calls to your head quarters, leaving a message. It is now Feb. 28 and have not heard from anyone.

So I am assuming this gift card promise is a sales scam.

If there is no contact or a gift card by next week, I will be sending a complaint and a copy of my bill of sale to Attorney General Nessel. This is my first experience dealing with Gardner White and I must say I am very disappointed after hearing so ads proclaiming how wonderful your company is.

Is it just me or is this Rachel lady a bit full of herself? 99% of their ads just show her face with her lips flapping.

I thought this was a furniture store? Where is the furniture. Just got an ad in the mail and the whole front page is her face. Apparently, nobody ever told her to quit staring at herself in the mirror.

And her voice? OMG, annoying!!! Keep the commercials to the pros not the wanna be sofa *** She just has zero sincerity and acts more like a lying politician than a owner of a furniture store. Nobody's buying that fake perma grin smile.

As for the couch and loveseat you sold me they are P.O.S.!!!

You already had to replace the whole sofa a week after delivery and the 2nd one hurts my back so bad, I can't sit in it. These i had to get after you lied to me for 6 months about when my back ordered sectional would be in.

I will never buy from Gardner White again. Their furniture is absolute garbage and they lie through their teeth to get a sale.

BUYER BEWARE! Not honest!

My hubby loved a bed, but I was waffling. The salesman said there was absolutely no risk and that if I didnt like the bed, we could return it. He said hed advise giving it 30 days just like a new pair of shoes. He handed us a folder with paperwork which I looked over!

Their 6 month guarantee (called their pledge) is not listed on the contract it is on the back of the folder where you would never look!!! You are required to keep a bed for 60 days before returning it, you must pay $199 processing fee as well as a 10% handling fee, you must exchange it for another mattress and you will not be refunded the difference!! You also cannot return an adjustable base! If we had known this, we would not have made this purchase!

We would have shopped around more. Our temperapedic bed feels nothing like the floor model, and Ive gotten very little sleep for the last 30 days!!

Secondly, their cooling mattress protector is not felt through sheets and sheets DO NOT stay on with it! They slip off with any movement!

We will never buy from this company ever again!! Of course I was told that mattress protectors were not returnable!

I am so blown away by how deceptive our salesman was, and how the company couldnt go against their pledge even though the pledge was never shared with us and misrepresented information was shared instead!

The delivery driver called me being rude so I hung up. This is after I did the bad review.

Not one I'm sorry. No uniform or name tag or company name on the truck to prove who they were. They come back to my home and start pounding on the door saying I knew I had the wrong mattress. Not true my email receipt showed I had a correct one.

They pounded on my door refusing to leave screaming to be let in. I live alone mind you. Finally I had to call the police because the drivers refused to leave. After supervising them exchanging the mattress and I went in another room, they left.

I felt threatened due to them acting so unprofessional!!

I would give back the mattress but they had already removed mine and through it away remember one thing.. when your on the job don't act threatening when it was your mistake to begin with

I would like to share my disappointing experience with Gardner White and the warranty they sold me on my purchase through FCP. On February 5th, 2024, I contacted FCP about an issue with my couch where one side was rubbing and making a clunking noise when it moved.

On February 6th, they asked me to upload photos of the issue. On February 9th, I scheduled an appointment for a repair technician to come out on March 14th, 2024.

When the technician arrived on March 14th, they determined that a new complete mechanism was needed. In March, I received an email from FCP stating that they had ordered the wrong part and it would take 12-16 weeks to receive the correct one. On June 13th, 2024, the correct part was delivered to my house, and I had to call to schedule an appointment for installation.

On July 15th, 2024, the technician came to my house and after inspecting the couch, informed me that it was not the mechanism causing the issue.

He recommended replacing the seat and getting a new handle. He also mentioned that he would recommend replacing the couch entirely, but that decision was not up to him.

On the same day, July 15th, I went to Gardner White, where I purchased the couch, and spoke to a manager. I put down $100 to secure the 30% off sale in case I needed to pay a difference for a new couch. On July 17th, I called the store to inquire about any updates from FCP and was told to call back on July 19th.

On July 19th, I called the store and was directed to call FCP.

I spoke to someone at FCP who initially stated that they had no record of a technician visiting my house on July 15th. After requesting them to double-check, they mentioned that the report was not ready and asked me to call back on either July 22nd or July 23rd.

I called again on July 22nd and received an email from FCP stating that they had ordered another part, which would take another 12-16 weeks to arrive. When I asked about the possibility of receiving the wrong part again, the representative mentioned that they would simply order another one, resulting in another 12-16 week wait.

On July 22nd, I also called the Gardner White corporate number and left my name and number. After calling several more times and leaving my information, I received a call back on July 23rd.

The person I spoke to seemed indifferent and stated that it was not a Gardner White issue. They suggested that I go to the store to get my deposit back since Gardner White did not want my money.

On July 24th, I went to the store to retrieve my deposit and spoke to a manager about everything that had transpired.

Unfortunately, they did not offer any help or resolution beyond returning my deposit.

It has been an incredibly frustrating experience since February 2024, and now it seems like it may be late September or early October before the correct part arrives, assuming it is indeed the right one. I am extremely disappointed that Gardner White's customer service has been non-existent, with everyone pointing fingers instead of working towards a resolution.