Gardner White Furniture

BUYER BEWARE! Not honest!

My hubby loved a bed, but I was waffling. The salesman said there was absolutely no risk and that if I didnt like the bed, we could return it. He said hed advise giving it 30 days just like a new pair of shoes. He handed us a folder with paperwork which I looked over!

Their 6 month guarantee (called their pledge) is not listed on the contract it is on the back of the folder where you would never look!!! You are required to keep a bed for 60 days before returning it, you must pay $199 processing fee as well as a 10% handling fee, you must exchange it for another mattress and you will not be refunded the difference!! You also cannot return an adjustable base! If we had known this, we would not have made this purchase!

We would have shopped around more. Our temperapedic bed feels nothing like the floor model, and Ive gotten very little sleep for the last 30 days!!

Secondly, their cooling mattress protector is not felt through sheets and sheets DO NOT stay on with it! They slip off with any movement!

We will never buy from this company ever again!! Of course I was told that mattress protectors were not returnable!

I am so blown away by how deceptive our salesman was, and how the company couldnt go against their pledge even though the pledge was never shared with us and misrepresented information was shared instead!

I would like to share my disappointing experience with Gardner White and the warranty they sold me on my purchase through FCP. On February 5th, 2024, I contacted FCP about an issue with my couch where one side was rubbing and making a clunking noise when it moved.

On February 6th, they asked me to upload photos of the issue. On February 9th, I scheduled an appointment for a repair technician to come out on March 14th, 2024.

When the technician arrived on March 14th, they determined that a new complete mechanism was needed. In March, I received an email from FCP stating that they had ordered the wrong part and it would take 12-16 weeks to receive the correct one. On June 13th, 2024, the correct part was delivered to my house, and I had to call to schedule an appointment for installation.

On July 15th, 2024, the technician came to my house and after inspecting the couch, informed me that it was not the mechanism causing the issue.

He recommended replacing the seat and getting a new handle. He also mentioned that he would recommend replacing the couch entirely, but that decision was not up to him.

On the same day, July 15th, I went to Gardner White, where I purchased the couch, and spoke to a manager. I put down $100 to secure the 30% off sale in case I needed to pay a difference for a new couch. On July 17th, I called the store to inquire about any updates from FCP and was told to call back on July 19th.

On July 19th, I called the store and was directed to call FCP.

I spoke to someone at FCP who initially stated that they had no record of a technician visiting my house on July 15th. After requesting them to double-check, they mentioned that the report was not ready and asked me to call back on either July 22nd or July 23rd.

I called again on July 22nd and received an email from FCP stating that they had ordered another part, which would take another 12-16 weeks to arrive. When I asked about the possibility of receiving the wrong part again, the representative mentioned that they would simply order another one, resulting in another 12-16 week wait.

On July 22nd, I also called the Gardner White corporate number and left my name and number. After calling several more times and leaving my information, I received a call back on July 23rd.

The person I spoke to seemed indifferent and stated that it was not a Gardner White issue. They suggested that I go to the store to get my deposit back since Gardner White did not want my money.

On July 24th, I went to the store to retrieve my deposit and spoke to a manager about everything that had transpired.

Unfortunately, they did not offer any help or resolution beyond returning my deposit.

It has been an incredibly frustrating experience since February 2024, and now it seems like it may be late September or early October before the correct part arrives, assuming it is indeed the right one. I am extremely disappointed that Gardner White's customer service has been non-existent, with everyone pointing fingers instead of working towards a resolution.

I posted this review on all social media channels, BBB, and numerous other review sites, and I will encourage my hundreds of contacts to do the same: I will never again purchase any furniture from Gardner White, and I will make everyone aware of the predatory tactics they employ along with Synchrony Bank. I've been scammed by both Synchrony Bank and Gardner White.

I bought my furniture a year ago, and the salesperson stated that I was getting two years of interest-free payments. It turns out that it was a one-year promotion that ended in April 2024, so they charged me 34.99% interest retroactively from the original purchase date, amounting to a total of $1600 in interest alone. This is entirely unacceptable.

Gardner White and Synchrony Bank prey on families, running a massive scam with furniture that isn't even worth the price we pay! Synchrony Bank is bad news.

Don't buy them cool looking Egg Chairs by the front doors! Bought 2 for $530 each and had them in my house since then.

All went good till today. The man I called and spoke to a few days ago- told me they won't rust or mildew being outside on the patio slab or in the lawn (not in the rain) in the summer! That's where they went! Now- less than a week of dry weather- the metal frames rusted on all the welds.

The rep on the phone today- said they don't cover that and she can't help me! > I'd have been better off with the ones at the other store for $99 each- and hang them in the tree when the frames go bad! CS stinks and it's obviously all about the sales. I did plan to buy another set but NOT now.

I'll go cheap and save the extra money since quality means nothing at GW! > saginaw MI store

We bought our sofa for about $2000, and it is made from cloth. However, just seven months later, small black balls are appearing on the sofa.

On the other hand, it is not that comfortable while sitting. I believe if they are selling something at a high price, we should be satisfied with the value for money. When we visited their store, all I heard was an apology from customer service, saying that these drawbacks of their product were not communicated upfront.

It feels like we are paying a bundle of money for zero satisfaction from the product. I am not going to visit their store again in my lifetime, that's for sure.

Purchased a recliner from Gardner-White in Sterling Heights, MI. They delivered the wrong color.

After talking with the salesman, customer service and corporate office, the bottom line is return it and pay a 25% restocking fee or keep the wrong recliner.

In over 35 years in customer service I've never seen a sales enterprise argue and make more excuses (my eyes aren't seeing it right, the lighting in my living room is different from the showroom - which could be valid - you decide).

Here are two photos.

One of the brown recliner, in the showroom, that I ordered, the other, what I got.

I'm sure there are many customers that have positive experiences with this furniture retailer. I thought I would, but unfortunately, I can only report that their efforts to deliver on what I ordered have fallen way short.

Arguing with your customers was a whole new experience for me.

Worst customer service experience I've had in a long time...and I'm stuck with a recliner that I did not order.