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We applied for credit online and were approved immediately. I am an authorized user on my husbands acct. I asked specifically if he needed to come in and show his Id and was told they could verify it without that. We verified everything and signed for it, set up...
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Anonymous
Lewis Armstrong

Hello,I am very sorry that you had this experience, we are continually improving our processes and communications, thank you for your honest feedback. Your business and feedba...

1.0
#1257482
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Gardner White Furniture - PLEASE DONT BUY MATTRESS and MATTRESS PROTECTOR from here!
Please dont buy mattress from here. I bought it for $1500 and it got ripped on the side within 8 months for no reason. I bought accidental protection plan also from them. they sold mattress Protector also for $100. When I inform about this problem to Gardner-White,...
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Anonymous
Muthukumar

Cleaning people came and cleaned my mattress. Could you please let me know what will be the next step?

Anonymous
Lewis Armstrong

Hello it was a pleasure speaking with you about this matter ,I am very sorry you had this experience this is not to our standard practice of customer service, and we are grate...

1.0
#1247878
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purchased a mattress at Gardner-White Furniture store have not had the mattress a year and the mattress has begin to sag. I went to customer service twice , in the Taylor store. They sent a tech out the first time he came and said we needed to have the mattress clean....
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Anonymous
Lewis Armstrong

Hello ,I do apologize for the inconvenience we are continually improving our processes and communications, thank you for your honest feedback. Your business and feedback are i...

1.8
#1243738
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Gardner White Furniture - Where's my order?

6 weeks ago, I ordered a bedroom set for my daughter and until now I haven't received it yet. When I called Gardner White, they give me the run around and seemed they didn't know when the order is coming. Yesterday I called and cancelled the order.
3.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1242788
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Don’t special order anything unless you’re willing to wait six months or more to get it. We special ordered an ottoman in October and after THREE INCORRECT DELIVERIES, we STILL don’t have it! Although the initial experience was nice with the salesman, the aftermath has...
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1.5
#1232882
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Bought a sectional and 2 captain beds. Delivery came, guys were rude, to put it kindly. They did an awful job setting up the beds for my kids. They left the foam wrapping on the bottom of the beds and the beds are so heavy they have to be taken apart to remove the...
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1.4
#1225103
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Gardner White Furniture - Worst customer service

I don't want to even explain again I'll just say they have the worst customer service ever and return policy I will never buy there again
4.0
Details
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
#1216676
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Purchased a Beauty Rest foundation. My sales rep seemed fairly new, found out she has only been there for 3 weeks. I was her first sale on her own. She needed helped and asked a gentleman named Tim for help. He was with a customer and just totally degraded her in front...
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#1198181
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You guys I just bought 1000$ bed yesterday I was told I have three options a 19 inch tv a 75$ gift card or 125 of THIS purchase so I picked 19 inch tv same day delivery so not only they came last minute but they came with out the tv I asked where is it they said it’s...
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2.3
#1195959
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Contact Gardner White Furniture

Mailing Address:
Gardner White Furniture
Corporate Office/Warehouse 21001 Groesbeck Hwy.
Warren , MI 48089
Phone:
(586) 774-8853
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Bought a living room set in October of 2016. From day 1 I knew I should have just returned it! By Jan of 2017 we called for our first service call. The love seat arm had snapped, the bottom piece of fabric had come apart, the fabric on the couch arm had ripped in a...
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1.2
I didn't like
  • Bad quality
#1188831
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