Unclaimed
Gardner White Furniture
360K
CLAIMED LOSSES
459
TOTAL REVIEWS
48.9K
PAGE VIEWS
8
ISSUES RESOLVED
Gardner White Furniture Reviews
Service person never showed up
Van was parked in my parking lot, but service person never came to my apartment, never checked with the office in my building and didnt call me. I have written several of these comments to your service department this morning and havent had any response. TERRIBLE service!!!
User's recommendation: Don’t depend on good service.
ID
Location
Auburn Hills, Michigan
New Reviewer
I bought mattress 9/11/2022 I paid it off...
I bought mattress 9/11/2022 I paid it off 2/8/2023 I was told if I paid it off in short amount of time I would receive a $300.00 dollar gift card I have yet receive it I have reached out to the sales rep have not gotten a answer I hope this was not a scam just to buy a mattress PLEASE HELP I just wonder if I should buy furniture again from Gardner White Jennifer Bennis
ID
Disappointed
Very disappointed. Went in to buy a mattress at the Canton store and was sold an extra firm after telling them that one of us has a bad hip and I sleep on my back so he recommended extra firm. Was told if we were not happy with it after 60 days we could exchange it one time. So we were not happy with it and were told by two others there that they could not believe the person would have recommended an extra firm in the first place. So after trying many others we decided on Luxury firm (medium). And they put the paper work in and said expect a call the next day to set up delivery. Great! Well no call the next day so we called back day after that. And they said we cant do the exchange unless we pay a restock fee and another free costing to 600ish dollars. NO ONE, out of Three people told us about that let alone told us we were all set and will set up delivery. Also we should have never been sold that extra firm in the first place. So if we would have gotten the right bed the first time we would not have to return it and pay that fee. Just bought a new home and bought a couch and a bed from Gardener white. Will NOT be buying anything else there ever again.
ID
Location
Livonia, Michigan
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Verified Reviewer New ReviewerVery poor service. Bad experience
The staff argued and fought with me. They belittled me and did not care. They are very low class people that are employed there. They have no regard to any of their customers and do not care if you come back. I had a bad experience with a furniture exchange and not only were they horrible in service, but they charged me a 25% restock fee. Also, the furniture quality is very poor. I will never shop there again.
User's recommendation: Do not Shop there.
ID
Cons
- Bad service and poor quality
Loss
$750
Preferred solution
Apology