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Gardner White Furniture

Gardner White Furniture

www.gardner-white.com
What is your customer experience with Gardner White Furniture?

Gardner White Furniture Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Gardner White Furniture has 1.6 star rating based on 290 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Just pissed, Sales staff, Non.
    Cons: Customer service, Poor follow up, Bad quality.

  • Recent recommendations regarding this business are as follows: "Crap furniture", "Don’t buy anything from here.", "Go any place else. There's zero quality here.", "Never purchase anything from Garbage White", "Never shop there".

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Media from reviews

Gardner White Furniture - Lemon loveseat frayed on cushion 3 months after buying
Gardner White Furniture - Lemon loveseat frayed on cushion 3 months after buying - Image 2Gardner White Furniture - Lemon loveseat frayed on cushion 3 months after buying - Image 3Gardner White Furniture - Their warranty is a joke. 7 days for returns. No piece of...Gardner White Furniture - Their warranty is a joke. 7 days for returns. No... - Image 2Gardner White Furniture - Their warranty is a joke. 7 days for returns. No... - Image 3Gardner White Furniture - Their warranty is a joke. 7 days for returns. No... - Image 4
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Top Gardner White Furniture Reviews

Critical Review

"Lemon loveseat frayed on cushion 3 months after buying"

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Lemon loveseat frayed at piping 3 months after buying. Tech came out ordered a new s at cover waited 6 months called tech out again because now fraying has...

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customer service gardner white furniture service customer delivery store sale gift card fee
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Anonymous
map-marker Rochester, Michigan

Repair

Months of asking for help. On and off

When sofa was new soft left arm rest.

Repair person came out. Told me to work padding. Doesn't work. Center seat leather worn out color done.

Have a warranty no help.

Someone in Rochester hills store helping and then yesterday declined. I've sent pictures many times.

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Susan R Iyy

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Verified Reviewer
| map-marker Warren, Michigan

$50 gift card

I purchased a mattress and foundation on Jan 31, 2025 and was promised a $50 digital gift card. Having never received an email, last week I did 2 live chats and Suzana claimed to have re-submitted the request and I should have the digital gift card by Feb.

24. Having not received the digital gift card I made three calls to your head quarters, leaving a message. It is now Feb. 28 and have not heard from anyone.

So I am assuming this gift card promise is a sales scam.

If there is no contact or a gift card by next week, I will be sending a complaint and a copy of my bill of sale to Attorney General Nessel. This is my first experience dealing with Gardner White and I must say I am very disappointed after hearing so ads proclaiming how wonderful your company is.

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Anonymous
map-marker Ypsilanti, Michigan

Sick of getting bombarded by ads from a place I'll never set foot in again

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Gardner White Furniture - Sick of getting bombarded by ads from a place I'll never set...

Is it just me or is this Rachel lady a bit full of herself? 99% of their ads just show her face with her lips flapping.

I thought this was a furniture store? Where is the furniture. Just got an ad in the mail and the whole front page is her face. Apparently, nobody ever told her to quit staring at herself in the mirror.

And her voice? OMG, annoying!!! Keep the commercials to the pros not the wanna be sofa *** She just has zero sincerity and acts more like a lying politician than a owner of a furniture store. Nobody's buying that fake perma grin smile.

As for the couch and loveseat you sold me they are P.O.S.!!!

You already had to replace the whole sofa a week after delivery and the 2nd one hurts my back so bad, I can't sit in it. These i had to get after you lied to me for 6 months about when my back ordered sectional would be in.

I will never buy from Gardner White again. Their furniture is absolute garbage and they lie through their teeth to get a sale.

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User's recommendation: Go any place else. There's zero quality here.

Kelina Fbu
map-marker Detroit, Michigan

Lemon loveseat frayed on cushion 3 months after buying

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Gardner White Furniture - Lemon loveseat frayed on cushion 3 months after buying
Gardner White Furniture - Lemon loveseat frayed on cushion 3 months after buying - Image 2
Gardner White Furniture - Lemon loveseat frayed on cushion 3 months after buying - Image 3

Lemon loveseat frayed at piping 3 months after buying. Tech came out ordered a new s at cover waited 6 months called tech out again because now fraying has cause *** in cover only to tell me in person he doesnt see any defects and the fraying is part of the pattern in material even though I stuck my finger through the hole to show him it is falling apart.result-its my problem.

First and last purchase there. I will be going back to Wayfair where they stand behind their products

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User's recommendation: Crap furniture

Adryanna Cmy
map-marker Saginaw, Michigan

Their warranty is a joke. 7 days for returns. No piece of furniture is going to look bad after 7 days. But three months later my $3000 couch looks like I have had it for years.

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Gardner White Furniture - Their warranty is a joke. 7 days for returns. No piece of...
Gardner White Furniture - Their warranty is a joke. 7 days for returns. No... - Image 2
Gardner White Furniture - Their warranty is a joke. 7 days for returns. No... - Image 3
Gardner White Furniture - Their warranty is a joke. 7 days for returns. No... - Image 4

They know their furniture is crap thats why they only have a 7 day return policy. Had their repair person come out to appease me and he even said that they fill it with cheap and not enough foam.

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User's recommendation: Don’t buy anything from here.

Michelle S Jpz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mattress Pledge not revealed in sale!

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Contains 2 confidential files for company representatives

BUYER BEWARE! Not honest!

My hubby loved a bed, but I was waffling. The salesman said there was absolutely no risk and that if I didnt like the bed, we could return it. He said hed advise giving it 30 days just like a new pair of shoes. He handed us a folder with paperwork which I looked over!

Their 6 month guarantee (called their pledge) is not listed on the contract it is on the back of the folder where you would never look!!! You are required to keep a bed for 60 days before returning it, you must pay $199 processing fee as well as a 10% handling fee, you must exchange it for another mattress and you will not be refunded the difference!! You also cannot return an adjustable base! If we had known this, we would not have made this purchase!

We would have shopped around more. Our temperapedic bed feels nothing like the floor model, and Ive gotten very little sleep for the last 30 days!!

Secondly, their cooling mattress protector is not felt through sheets and sheets DO NOT stay on with it! They slip off with any movement!

We will never buy from this company ever again!! Of course I was told that mattress protectors were not returnable!

I am so blown away by how deceptive our salesman was, and how the company couldnt go against their pledge even though the pledge was never shared with us and misrepresented information was shared instead!

View full review
Loss:
$3507
Cons:
  • Deceptive sale - pledge info hidden on back of folder

User's recommendation: Do not shop here!!

Resolved
Sojourner Rva

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Verified Reviewer
| map-marker Brighton, Michigan

Resolved: Was told I would receive white gloves service. Ha! Anything but, with delivery. First they delivered the wrong mattress they claimed. Took all the junk from their truck and put it in my dumpster,

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Updated by user Aug 26, 2024

Company fixed the issue and I have been provided with apology. They acknowledged the horrible experience and apologized.

I agreed to close the issue when they told me there were many more complaints from other customers and the team was let go. I agreed on $150 in Visa gift card.

Original review Aug 10, 2024
The delivery driver called me being rude so I hung up. This is after I did the bad review.

Not one I'm sorry. No uniform or name tag or company name on the truck to prove who they were. They come back to my home and start pounding on the door saying I knew I had the wrong mattress. Not true my email receipt showed I had a correct one.

They pounded on my door refusing to leave screaming to be let in. I live alone mind you. Finally I had to call the police because the drivers refused to leave. After supervising them exchanging the mattress and I went in another room, they left.

I felt threatened due to them acting so unprofessional!!

I would give back the mattress but they had already removed mine and through it away remember one thing.. when your on the job don't act threatening when it was your mistake to begin with
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User's recommendation: Don't ever buy from them

Anonymous
map-marker Novi, Michigan

What happened to customer service.

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I would like to share my disappointing experience with Gardner White and the warranty they sold me on my purchase through FCP. On February 5th, 2024, I contacted FCP about an issue with my couch where one side was rubbing and making a clunking noise when it moved.

On February 6th, they asked me to upload photos of the issue. On February 9th, I scheduled an appointment for a repair technician to come out on March 14th, 2024.

When the technician arrived on March 14th, they determined that a new complete mechanism was needed. In March, I received an email from FCP stating that they had ordered the wrong part and it would take 12-16 weeks to receive the correct one. On June 13th, 2024, the correct part was delivered to my house, and I had to call to schedule an appointment for installation.

On July 15th, 2024, the technician came to my house and after inspecting the couch, informed me that it was not the mechanism causing the issue.

He recommended replacing the seat and getting a new handle. He also mentioned that he would recommend replacing the couch entirely, but that decision was not up to him.

On the same day, July 15th, I went to Gardner White, where I purchased the couch, and spoke to a manager. I put down $100 to secure the 30% off sale in case I needed to pay a difference for a new couch. On July 17th, I called the store to inquire about any updates from FCP and was told to call back on July 19th.

On July 19th, I called the store and was directed to call FCP.

I spoke to someone at FCP who initially stated that they had no record of a technician visiting my house on July 15th. After requesting them to double-check, they mentioned that the report was not ready and asked me to call back on either July 22nd or July 23rd.

I called again on July 22nd and received an email from FCP stating that they had ordered another part, which would take another 12-16 weeks to arrive. When I asked about the possibility of receiving the wrong part again, the representative mentioned that they would simply order another one, resulting in another 12-16 week wait.

On July 22nd, I also called the Gardner White corporate number and left my name and number. After calling several more times and leaving my information, I received a call back on July 23rd.

The person I spoke to seemed indifferent and stated that it was not a Gardner White issue. They suggested that I go to the store to get my deposit back since Gardner White did not want my money.

On July 24th, I went to the store to retrieve my deposit and spoke to a manager about everything that had transpired.

Unfortunately, they did not offer any help or resolution beyond returning my deposit.

It has been an incredibly frustrating experience since February 2024, and now it seems like it may be late September or early October before the correct part arrives, assuming it is indeed the right one. I am extremely disappointed that Gardner White's customer service has been non-existent, with everyone pointing fingers instead of working towards a resolution.

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User's recommendation: Don't take the extended warranty!

1 comment
Guest

I had the same thing happen. You have to deal with FCP directly, not Garner White. I was able to call FCP and request a callback from a supervisor

Anonymous
map-marker Columbus, Ohio

The company is just out to make money of you does not matter if you got the product or not they do not care about the customer at!!!!!!!!

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You could not be so greety many loose 50.00if you get a refund but the get you in a bind they do not care about the customer just the money!!!

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Anonymous
map-marker Ann Arbor, Michigan

Horrible return policy

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Bought a full family room of furniture.

12 hours After the White Glove delivery we called to let them know we wanted to exchange the furniture for non reclining.

Sure they said, for a mere 25% restocking fee($2,000.00). Is that even legal?

Shop elsewhere. Ohmama Jobama

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User's recommendation: Never purchase anything from Garbage White

1 comment
Guest

That’s Bull Schiff call the AG office.

Anonymous
map-marker Ann Arbor, Michigan

Piece of garbage

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Follow up: the new furniture was delivered two days ago. The power sofa does not stop at a position you like.

The center council is not attached properly either. We paid for the White Glove delivery and set up.

Garbage White should be avoided at all cost. Run the other way youll be glad you did.

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James P Htl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shelby Charter Township, Michigan

Cheap furniture

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Bought a couch and had it delivered. Upon arrival, it was damaged.

I called and made a report; three weeks later, the broken couch sat in the living room. The service tech showed up and confirmed it was broken prior to delivery and stated this is common with this couch. Two weeks later, they picked up the broken couch. We tried to upgrade our purchase to a new couch to avoid the same problem.

GW would not allow an upgrade and a complete return of the couch; there was a 35% restocking fee. Make sure you ask about their return policy, people.

View full review
Loss:
$235
Pros:
  • Low price
Cons:
  • Poor quality furniture

Preferred solution: Full refund

User's recommendation: Avoid Gardner White at all cost, all cheap made furniture.

Sonoma Vtq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oxford Charter Township, Michigan

Very poor service

Brought out wrong mattress and base. They said the legs would adjust to any heights, which is a lie.

Tries to sell us different legs for a fee and would take 12 weeks to get them, Another lie. We cancelled order for legs, and they wouldn't reimburse our account unless we went to the store. Another lie. The service help were lazy and didn't even bring tools to assemble bed.

They used our tools and, they only lightly tightened bolts and didn't attach headboard, so we had to redo everything.

We've never been treated so badly. We will never shop there again.

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User's recommendation: Never shop there

barb w Rls

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ann Arbor, Michigan

Quite deceitful. Free delivery isn't free. They have a "White Glove delivery". This cost$150. I wasn't informed of this by the salesperson.

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Contains 1 confidential file for company representatives

I couldn't get the full price adjustment with the new sale price, putting me out $100. Again, initially, I was told by my salesperson that I was going to get free delivery with my mattress purchase.

I called 'HQ' - no regional manager. Finally, the last excuse they gave me was that I already got an adjustment.

View full review
Loss:
$100
Pros:
  • Deceitful
Cons:
  • Deceitful

Preferred solution: Price reduction

User's recommendation: There is no such thing as free delivery. Because they have "White Glove delivery"

Khalil R Hyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Canton, Michigan

Predatory methods by GW and Synchrony Bank

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I posted this review on all social media channels, BBB, and numerous other review sites, and I will encourage my hundreds of contacts to do the same: I will never again purchase any furniture from Gardner White, and I will make everyone aware of the predatory tactics they employ along with Synchrony Bank. I've been scammed by both Synchrony Bank and Gardner White.

I bought my furniture a year ago, and the salesperson stated that I was getting two years of interest-free payments. It turns out that it was a one-year promotion that ended in April 2024, so they charged me 34.99% interest retroactively from the original purchase date, amounting to a total of $1600 in interest alone. This is entirely unacceptable.

Gardner White and Synchrony Bank prey on families, running a massive scam with furniture that isn't even worth the price we pay! Synchrony Bank is bad news.

View full review
Loss:
$1461
Pros:
  • Blasting media compaigns
Cons:
  • Hidden predatory methods

Preferred solution: Waive the predatory interest by Synchrony Bank, then I will pay the original purchase price minus my monthly payments.

User's recommendation: Do not buy any thing from GW

1 comment
Guest

You did not read the agreement or see that on there site. It clearly shows when promotion end on you CC statement.

It is your fault for not reading.

It amazes me that people do not now about differed interest. It have been a thing since 1996.

Anonymous
map-marker Grand Rapids, Michigan

Was sold a warranty with the understanding it would cover everything including accidental tears or stains. After submitting my warranty claim it was denied because it doesn't cover normal wear and tea

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Let the company follow in the footsteps of art van and go bankrupt. Garbage furniture and even worse customer service

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User's recommendation: Go anywhere else

About

Summary

Gardner White Furniture opened its first store in 1912. At the present time, it operates 7 stores and a warehouse in southeastern Michigan. The company holds an ample stock of bedroom, dining room, living room furniture, including sofas, leather sofas, loveseats, reclining sofas, chairs, ottomans, recliners, recliners and a like. Gardner White Furniture also provides appliances, electronics, and mattress for any taste from such brands as Tempur-Pedic, Simmons, Restonic, Sensuous and Serta. Customers may as well enjoy a wide range of rags of different colors, styles and types. All products offered are brand name, brand new, factory sealed and have manufacturer's warranty. There are constantly gift cards offered as well as and different discounts on a variety of products.

Gardner White Furniture reviews and complaints

Gardner White Furniture is ranked 607 out of 3355 in Furniture and Decor category

Area Served

USA

Payment Methods

VISA

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