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Pissed Consumer Interviews ?

Gardner White once again NOT honoring their warranty on our Serta I-Series King Size Mattress. Gardner White actually has a team that goes around and measures the lumps that form in Serta mattresses they sell. The defective lumps in the mattresses are only considered defective when it escalates to a certain size. Their "trained technician" actually told us "it is defective...but not defective enough for warranty yet"...WTH? If you have a professional lump measuring team, I think it is safe to say you have a lump problem! Hopefully all our complaints to BBB, Consumer Protection Agency, AG Consumers Watch, and Help Me Hank will sway their super cool lump finders to find my lump to be big enough to replace our 2300 dollar mattress. What a fricking joke!
Gardner White Furniture - Poor delivery
Gardner White Furniture - Poor delivery
Gardner White Furniture - Poor delivery
Gardner White Furniture - Poor delivery
I ordered the Colleen bedroom set and the chest , footboard and night stand was damaged..they returned the next day and redelivered those items with more defective products the footboard is scratched with a broken leg, the night stand is scratched and the bed rails are...
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1.7
#1363219
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Gardner White Furniture - By far the worst furniture store ever

Worst Furniture store ever they have the worst reviews from any other furniture store that should tell you a lot about them never buy from them they are thieves and liars
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
Warranty
#1361260
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From day one I have had problems with setting up online payments with Comenity... they process Gardner White purchases. Every month I have a new charge above my contractual agreement because they cannot get their online payment process figured out. I signed up for...
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1.0
I didn't like
  • I cannot pay for my furniture without stress each month
#1357831
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The first time they did not show up and did not call. The second delivery they brought the wrong nightstand. On the third delivery, they were to have brought a mattress. It did not come on the truck. I only found out that I was not going to receive it on the day it was...
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1.8
I liked
  • Sales staff
  • Cashier
I didn't like
  • Delivery service
  • Customer service
#1352102
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Gardner White Furniture - Horrible customer service. Please don’t buy a mattress from
Gardner White Furniture - Horrible customer service. Please don’t buy a mattress from
My husband and I bought a mattress from the Novi store. In the beginning, they promised with same day delivery and later on it turns out that they can’t make it on the same day. They promised me with early morning dilivery the next day and I didn’t get the damaged...
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1.0
#1350276
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Gardner White Furniture - Picking up free gift and out of gifts before you get there

Today around 9:45 am l always get approached what brings me in and l respond for the gift and not buying anything today. I didn't realize you have to keep the paperwork together and cannot cut off half for them to Scanner Barcode. I wish l got her name to report her corporate on how rude she was at me. I never got mistreated over the paper tore up
#1338516
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Gardner White Furniture - Pissed

I ordered a living room set June 6 2018 haven’t received my cocktail table I keep getting the run around my furniture is paid off
#1329270
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Gardner White Furniture - Deffective mattress

Bought a $1700 mattress set from Gardner White two years ago and the mattress is sagging in the middle. I will never buy anything else from them. I am very disappointed with the product and the service.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
#1325773
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Gardner White Furniture - Do not buy it

No matter what happens they will not cover it , Sad
1.0
Details
Diversity of Products or Services
#1324678
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Contact Gardner White Furniture

Mailing Address:
Gardner White Furniture
4445 N. Atlantic Blvd.
Auburn Hills, Michigan 48326
United States
Phone:
(586) 774-8853
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We purchased a recliner and returned it after a few days as my husband wasnt comfortable. They never told me there was a restocking fee and shipping fee. So we have no chair but we have a bill for 270.00 If I new this I would have never done business with Gardner...
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1.0
#1309689
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