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Pissed Consumer Interviews ?

Gardner White once again NOT honoring their warranty on our Serta I-Series King Size Mattress. Gardner White actually has a team that goes around and measures the lumps that form in Serta mattresses they sell. The defective lumps in the mattresses are only considered defective when it escalates to a certain size. Their "trained technician" actually told us "it is defective...but not defective enough for warranty yet"...WTH? If you have a professional lump measuring team, I think it is safe to say you have a lump problem! Hopefully all our complaints to BBB, Consumer Protection Agency, AG Consumers Watch, and Help Me Hank will sway their super cool lump finders to find my lump to be big enough to replace our 2300 dollar mattress. What a fricking joke!
Gardner White Furniture - Buyer beware
Gardner White Furniture - Buyer beware
Gardner White Furniture - Buyer beware
Gardner White Furniture - Buyer beware
Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Danielle Harris US For companies Gardner-White Furniture Logo Gardner-White Furniture Reviews (23,518) • Great Star 1 Star 2 Star 3 Star 4 Star 5 Collecting Details Details starsNumber of...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 07.
#1395674
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Gardner White Furniture - Nightmare
Gardner White Furniture - Nightmare
Gardner White Furniture - Nightmare
We paid for bedroom furniture. We had to call to get it. Every piece was damaged. Chest didn’t match. They finally came back with another damaged piece. We had to call every time continuously. The manager promised he would inspect before delivery and we would get 7 am...
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Company wrote 0 private or public responses to the review from Nov 26.
1.0
#1408152
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Gardner White Furniture - Poor delivery
Gardner White Furniture - Poor delivery
Gardner White Furniture - Poor delivery
Gardner White Furniture - Poor delivery
I ordered the Colleen bedroom set and the chest , footboard and night stand was damaged..they returned the next day and redelivered those items with more defective products the footboard is scratched with a broken leg, the night stand is scratched and the bed rails are...
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Company wrote 0 private or public responses to the review from Sep 22.
Anonymous
Anonymous

Same with my living room set,just me and my husband cushions seams came completely apart after one year.i paid over 4000.00 got the run around now its been 6 years.

1.7
#1363219
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Gardner White Furniture - Horrible customer service. Please don’t buy a mattress from
Gardner White Furniture - Horrible customer service. Please don’t buy a mattress from
My husband and I bought a mattress from the Novi store. In the beginning, they promised with same day delivery and later on it turns out that they can’t make it on the same day. They promised me with early morning dilivery the next day and I didn’t get the damaged...
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Company wrote 0 private or public responses to the review from Sep 08.
1.0
#1350276
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Gardner White Furniture - Customer service issues with store

No one has responded or answered any of my questions. The company does not care about their customers they only care about making the dollar amount for them selves. I’m so sick of being treated like a number.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 30.
4.9
Details
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1411727
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Gardner White Furniture - Delivery

Was supposed to get a call by 9am regarding delivery, I have received no call and when I try to track it says order can't be found. I need answers now, I won't be home all day that's why I said it must be a morning appt
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 25.
3.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1407374
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Gardner White Furniture - Delivery never showed up two nights in a row

Waited two nights for delivery. No call no show . Sent text 10 minutes away never showed up. No cal . Store closed no one to contact . The next before messages left for manager no return call . I will never purchase anything from your stores again.
Company wrote 0 private or public responses to the review from Nov 21.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1405567
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Kelly Leen is the worst sales rep I have ever dealt with. We bought a sectional over the weekend and she said she was taking care of the sales tax. She never said anything about a delivery fee either. When I looked at my bill I was charged tax and delivery. I tried...
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Company wrote 0 private or public responses to the review from Oct 26.
#1389245
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Gardner White Furniture - Don’t buy Furniture They are the worst

Very poor customer experience am going put them on Social media
Company wrote 0 private or public responses to the review from Nov 19.
1.0
Details
Delivery Service
#1403902
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Contact Gardner White Furniture

Mailing Address:
Gardner White Furniture
4445 N. Atlantic Blvd.
Auburn Hills, Michigan 48326
United States
Phone:
(586) 774-8853
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Gardner White Furniture - Terrible my new mattress

*** yes I contact y’all about my new mattress, I wasted 3,000 dollars with y’all, mattress not even a year old and it’s jack up, I’m now sleeping on my floor until I save up money to go to the sleep number store. Last year I had to have a hip replacement and back surgery and it’s so said that I have to go through this with y’all I will never come buy anything else from y’all
Company wrote 0 private or public responses to the review from Oct 11.
#1378854
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