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Pissed Consumer Interviews ?

Gardner White once again NOT honoring their warranty on our Serta I-Series King Size Mattress. Gardner White actually has a team that goes around and measures the lumps that form in Serta mattresses they sell. The defective lumps in the mattresses are only considered defective when it escalates to a certain size. Their "trained technician" actually told us "it is defective...but not defective enough for warranty yet"...WTH? If you have a professional lump measuring team, I think it is safe to say you have a lump problem! Hopefully all our complaints to BBB, Consumer Protection Agency, AG Consumers Watch, and Help Me Hank will sway their super cool lump finders to find my lump to be big enough to replace our 2300 dollar mattress. What a fricking joke!
Gardner White Furniture - Poor delivery
Gardner White Furniture - Poor delivery
Gardner White Furniture - Poor delivery
Gardner White Furniture - Poor delivery
I ordered the Colleen bedroom set and the chest , footboard and night stand was damaged..they returned the next day and redelivered those items with more defective products the footboard is scratched with a broken leg, the night stand is scratched and the bed rails are...
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Anonymous
Anonymous

Same with my living room set,just me and my husband cushions seams came completely apart after one year.i paid over 4000.00 got the run around now its been 6 years.

1.7
#1363219
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Gardner White Furniture - Horrible customer service. Please don’t buy a mattress from
Gardner White Furniture - Horrible customer service. Please don’t buy a mattress from
My husband and I bought a mattress from the Novi store. In the beginning, they promised with same day delivery and later on it turns out that they can’t make it on the same day. They promised me with early morning dilivery the next day and I didn’t get the damaged...
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1.0
#1350276
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Gardner White Furniture - Terrible my new mattress

*** yes I contact y’all about my new mattress, I wasted 3,000 dollars with y’all, mattress not even a year old and it’s jack up, I’m now sleeping on my floor until I save up money to go to the sleep number store. Last year I had to have a hip replacement and back surgery and it’s so said that I have to go through this with y’all I will never come buy anything else from y’all
#1378854
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Gardner White Furniture - Terrible

I will never buy anything from Gartner white I wasted 3,000 dollars on serta king size I only had for 8 mo
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Warranty
Website
I liked
  • Just pissed
  • New mattress
I didn't like
  • Being lied to about their warranty
#1376981
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From day one I have had problems with setting up online payments with Comenity... they process Gardner White purchases. Every month I have a new charge above my contractual agreement because they cannot get their online payment process figured out. I signed up for...
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1.0
I didn't like
  • I cannot pay for my furniture without stress each month
#1357831
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Gardner White Furniture - More than a month waiting for delivery

9/2/18 bedroom delivered. No mirror. Never told it wasnt going to be delivered. Sales clerk supposedly checked for availability and assurred everything was there. More than a month later I still dont have it. I am beyond pissed.
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1373992
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Went today morning at hall road Macomb utica store and the sales associate name Loweis said to me that why I am sneaking in the store and when complain this to assistance manager Bob he said that guy must be joking never felt this kind of humiliation before.Sales...
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Anonymous
LaDonna Hunt

Will the lady in the video please call me ASAP 313-681-9983 LaDonna

Anonymous
Anonymous

Yes I will neonuy another anyofrom them again I wasted 3,000 dollars my back and hip hurts so bad again I just had back and hip surgery And this mattress Is so *** bad I have ...

#1374767
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The first time they did not show up and did not call. The second delivery they brought the wrong nightstand. On the third delivery, they were to have brought a mattress. It did not come on the truck. I only found out that I was not going to receive it on the day it was...
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1.8
I liked
  • Cashier
  • Sales staff
I didn't like
  • Customer service
  • Delivery service
#1352102
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Gardner White Furniture - By far the worst furniture store ever

Worst Furniture store ever they have the worst reviews from any other furniture store that should tell you a lot about them never buy from them they are thieves and liars
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
Warranty
#1361260
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Bought a sectional and 2 captain beds. Delivery came, guys were rude, to put it kindly. They did an awful job setting up the beds for my kids. They left the foam wrapping on the bottom of the beds and the beds are so heavy they have to be taken apart to remove the...
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Anonymous
Kathy D

Same here with the warranty! Manager from the leather protection warranty told me " too much cracking and peeling so we dont cover this. Wth. Also, said " this extra coverage ...

1.4
#1225103
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