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Gardner White Furniture - Payed for insurance that I can't use!
Gardner White Furniture - Payed for insurance that I can't use!
My parents bought my family a new couch, love seat, and minni mouse chair. This was less then a year ago. They paid for 5 years of insurance on all 3. So I called to have it cleaned and I have maybe 5 very small stains. When I say small I mean a pea is HUGE compared to...
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I didn't like
  • Being lied to about their warranty
#936432
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I made A Bed Purchase At Garden White , On 8/16 ,I Have All My Paper work......I specifically Went On A Special Day ,For 10% Off the Sales Price, And No Sales Tax...The Sales Lady Threw In The TV , And Mattress Protector, Now Garden White Furniture Store ,Is Trying To...
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1.0
#930300
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I bought a great looking rug on display. Took it home, loved it, then it started to roll up in the middle, would not lay.... I called customer service. ( must say they did answer quickly) to find out if I could return it for refund or store credit... they said no,...
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Anonymous
Anonymous

I had the same experience

2.6
#928408
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Gardner White Furniture Furniture Set Review

Gardner White Furniture
#949961
1.0
Details
This is for the Taylor location on Telegraph. I had a bad experience with two sales agents Felicia and Deshawn they continue to hike the prices on a dining room set. I was given 4 different prices. A complete rip off.
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Reliability
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Value for money

Gardner White Furniture Furniture Set Review

Gardner White Furniture
#949832
1.0
Details
I was quoted one price for a dinette set. Then each time it went up 200 because I left the store. The sales agent were Felicia and Dashawn. Don't ever work with them, they're will hike your price.
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Price Affordability
Staff

Gardner White Furniture Sofa Review

Gardner White Furniture
#934289
1.1
Details
I bought a couch and love seat on sale less then 2 years ago. The springs are coming through the cushions and the arms keep falling off. Also all the seams on the leather are ravelling. Why is it it was on sale for $879.00 and I ended up paying $1500? It was supposed to be no sales tax and no interest.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
Warranty
Website

Short Review on August 24, 2016

Gardner White Furniture
#906266
1.0
Details
NEVER PURCHASE ANYTHING FROM GARDNER WHITE IT IS THE BIGGEST LIE. No quality products either.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I purchased a leather sofa from Gardner White and ten months before my year came I started seeing spots. Soon after i noticed a hugh discoloration. I had purchased the leather protection so I thought I would call them. They told me since i couldn't give them an exact...
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Anonymous
Anonymous

Also this Jeff Ballard is full of ***. He's just tryn to keep up their reputation. But he's the one who canceled my warrenty and said my couch is ruined when its clearly not! ...

Anonymous
Anonymous

I'm having the same problem. But my couches aren't leather. They voided my insurance and tried to say my couches are destroyed when they are NOT. Its complete bull ***! They h...

1.3
I didn't like
  • Quality is poor
  • Bad quality
#912958
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I purchased a couch and a love seat in November 2015, it has been 6months since i had it. In june parts of all 5 kouchens were ordered. Instead of offering me something else because they all riped on the stitch they ordered parts. It is now September 2nd and i got...
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jballard
jballard

To whom this may concern,Thank you for your purchase with Gardner White, we do apologize and am sorry to hear that you are having problems with your merchandise that you selec...

Riverdale, Maryland
#911700
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We initially purchased a sofa and love seat that we waited 8 weeks for delivery. 6 weeks after delivery a service person was sent because the material fell apart already. Our only choice was to get store credit to which we reluctantly picked out another sofa and love...
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1.6
#900413
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My fiancé and I ordered a beautiful couch for our basement. When we were going over the details for delivery we were asked if we would like the couch to be delivered disassembled for an extra fee of $150. We said no that we did not want it to be disassembled. When the...
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Anonymous
Anonymous

Please email me at barb@gardner-white.com I will make sure we get this right!

THIS MY 3RD REVIEW THE MORE I THINK OF THE POOR CUSTOMER SERVICE I RECEIVED THE MADDER I GET. 1ST I DIDN'T GET THE SALES PRICE THAT WAS PROMISED LAST WEEK.MR.LUVIGI LUCAJ INFORMED ME THAT THEY NEVER SELL FLOOR SAMPLES.AS I LOOK ON LINE THE SOFA AND LOVE SEAT FLOOR...
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Anonymous
Anonymous

I am a Vice President at Gardner-White. Our sales manager told the customer the truth. Stores are not allowed to sell off their floor samples of running items. We will put fl...

I didn't like
  • Being lied over and over again
#898403
Reply to reviews
I SAW A LEATHER SOFA AND LOVE SEAT ON SALE.I HAVE PURCHASED IN THE PAST NATUZZI AND DREXEL HERITAGE LEATHER FURNITURE. I DO NOT BUY CHEAP! I CALLED THE AUBURN STORE BECAUSE THEY HAD A SET ON SALE THAT I WANTED.BOTH DAVID AND CATLYN GAVE ME 2 DIFFERENT STORIES.1ST IT...
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1.0
#898335
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Paid full price 1900$ for a jasper reclining sofa, when I got it home it was marked by a pair of siciors and the right side was crooked. I went to the store and the manager Garry Said he would have a new one sent out to me. I received a used severely worn in couch...
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2.3
#895620
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