Gardner White Furniture
Reviews and Complaints

You say you're going to call you in the morning the night before didn't call I had to. Talk to manager he know nothing. Called corporate they told me that they would give me a $50 gift card lied.

I paid for white glove delivery. They delivered dirty pre-built, scratched furniture to my house.

The driver has 28 more deliveries that day and had no room on the truck for returned merchandise.

Garner White glove delivery is a joke compared to Macy's, their customer service is out right rude, the store manager is never available. They will NOT refund the delivery fee of $149.00, additionally they want a 25% restocking fee to return the goods.

I ordered a special order sectional on 8/11/21. It was delivered on 12/3/21.

The pieces don't line up AND there is no way to connect 2 of the 3 pieces as the cuts in the fabric for the sectional clips that were provided don't line up. Off by several inches. Additionally, the back of 2 of the pieces don't line up and there is a gap. A technician was sent to inspect and assess.

The technician determined that one of the pieces need to be re-ordered. When the new section arrived in May 2022, it was identical (and incorrect) to the first piece. Another appointment was made to talk to a technician on the phone and do a "virtual" inspection/visit at the end of June 2022. This technician indicated that they would send someone out who could connect the pieces underneath, thus negating the connections that are under the cushions.

He also indicated that my floor in my home must be not level and that they would adjust the legs on the furniture to address the second problem of the gap on the back of 2 of the adjoining pieces. My floor is level. This couch was a special order that cost close to $2,800 ( I did by the 4 year warranty). I just want to return this sectional.

I'm being told that there are no returns on special orders.

However, it wasn't what I ordered. I ordered a beautiful sofa/sectional and this is far from it.

Purchased this love seat September 17, 2021. Do NOT buy from this company, the products in the store are not what you get delivered.

Our love seat is crooked, center console is crooked and worn on the left, the material is sewn wrong and loose.

The left side is a 1/2 inch taller than the right. I had service out twice they said ALL power furniture is crooked (except for the one in the showroom that was manufactured 1 1/2 years ago) and its normal wear and tear even though we don't sit on that side.

Order furniture Sept 12, 2021 and told two to four weeks for delivery. It's Dec 11, 2021 and still waiting for my furniture which I paid for in advance.

They changed the delivery date 8 times. With no real delivery date and now it's after Christmas.

I know there are transportation problems; but be honest with customers. Also, I'd expect some kind of compensation for this inconvenience missing Thanksgiving and Christmas with no furniture.

Can a manager please contact me @313363**** management is unable to resolve my issue about my bed Im unable to sleep in.

I bought a sofa and live seat yes I had to wait its the pandemic, after the furniture was delivered the love seat had a spot on it they sent someone out to use some strings Chemical on it. The couch had a tear in it they offered to disassemble the sofa and fix it I said absolutely not this was in The Summer I am yet waiting on a new Sofa. I repeat take your money somewhere else please

We ordered a couch, loveseat, chair and lamps from gw in October of 2020. They were delivered Dec 2020 the loveseat recliner mechanism broke in February 2021.

First service appointment was July 2021. Service guy came and ordered parts. Parts came in August 30 2021. Service guy came back to fix, wrong parts,.

New parts ordered and had a service scheduled for mid September. Service never showed up or called. We demanded a new loveseat since service failed. Was told by the end of September we would have a new love seat.

Talked to service department last night 10-18-2021. They said they can't do anything about they are waiting for a warranty department service claim. I called warranty department this morning they have no record of our claim. Gardner white has a terrible service department.

DO NOT BUY FROM THEM!! Go

Never buy from Auburn hills Gardener White !!!

Been trying to get in contact with salesperson Kimberly Tucker for 3 months on couch. Finally couch was delivered and She put wrong info in and put delivery as curbside!

When we called the store they gave run around that theres no manager. Then we finally speak to someone that says they are the manager by the name of Jennifer. But she didnt want to give out her last name, cause she was horrible in her service.

KIMBERLY TUCKER told us that they will come inside apartment and assemble. Thats what we specified!!!!!

Chairs started breaking down table wobbly. I called the protection plan they told me its wear and tear. I do not have any small children in fact I live alone what is the purpose of getting a protection plan if you dont honored it

On May 2,2021 I Ordered a living room set and new mattress and asked for nothing to be delivered until they had it all in stock.. They called and set up a delivery date it was in June they said all was in stock at that time.

Day of delivery got everything but 2 end tables I called store 14 mile and Vandyke location I ordered from, and they said end tables would be in next week and ever since then it's been nothing but next week or 2 weeks out. Finally, on September 8th I get a call to set up delivery on my 2 end tables I set it up for today September 12th and all of a sudden they are out of stock

I e ordered a couch in july it's now september and the date has changed 4 times already first july 22, then august then mid september now close to the end of september wtf are they doing.