Gardner White Furniture
Reviews and Complaints
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Verified Reviewer |
Brighton, Michigan
Crooked, Twisted, Used Looking Loveseat
Purchased this love seat September 17, 2021. Do NOT buy from this company, the products in the store are not what you get delivered.
Our love seat is crooked, center console is crooked and worn on the left, the material is sewn wrong and loose.
The left side is a 1/2 inch taller than the right. I had service out twice they said ALL power furniture is crooked (except for the one in the showroom that was manufactured 1 1/2 years ago) and its normal wear and tear even though we don't sit on that side.
Preferred solution: I would except a price reduction of $1400 off. that's about how much this loveseat is worth at this point or a full refund and they can come pick up the loveseat with NO extra fee for pick up.
Canton, Michigan
Constand delays
They just don't care about my inconvenience
Order furniture Sept 12, 2021 and told two to four weeks for delivery. It's Dec 11, 2021 and still waiting for my furniture which I paid for in advance.
They changed the delivery date 8 times. With no real delivery date and now it's after Christmas.
I know there are transportation problems; but be honest with customers. Also, I'd expect some kind of compensation for this inconvenience missing Thanksgiving and Christmas with no furniture.
Preferred solution: Let the company propose a solution
User's recommendation: Get a firm delivery date or walk
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Verified Reviewer |
Warren, Michigan
Unable to speak to management to resolve issue about my bed that I’m unable to sleep in.
Can a manager please contact me @313363**** management is unable to resolve my issue about my bed Im unable to sleep in.
- Exchange policy
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Oak Park, Michigan
Absolutely horrible customer service I would never I repeat never buy from them their after sale follow up is terrible
I bought a sofa and live seat yes I had to wait its the pandemic, after the furniture was delivered the love seat had a spot on it they sent someone out to use some strings Chemical on it. The couch had a tear in it they offered to disassemble the sofa and fix it I said absolutely not this was in The Summer I am yet waiting on a new Sofa. I repeat take your money somewhere else please
Preferred solution: Reselection
User's recommendation: Don’t shop there
Poor service
We ordered a couch, loveseat, chair and lamps from gw in October of 2020. They were delivered Dec 2020 the loveseat recliner mechanism broke in February 2021.
First service appointment was July 2021. Service guy came and ordered parts. Parts came in August 30 2021. Service guy came back to fix, wrong parts,.
New parts ordered and had a service scheduled for mid September. Service never showed up or called. We demanded a new loveseat since service failed. Was told by the end of September we would have a new love seat.
Talked to service department last night 10-18-2021. They said they can't do anything about they are waiting for a warranty department service claim. I called warranty department this morning they have no record of our claim. Gardner white has a terrible service department.
DO NOT BUY FROM THEM!! Go
- Customer service
- Back order just keeps being pushed further and further
Preferred solution: Full refund
User's recommendation: Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service
Never buy from Auburn hills Gardener White !!!
Been trying to get in contact with salesperson Kimberly Tucker for 3 months on couch. Finally couch was delivered and She put wrong info in and put delivery as curbside!
When we called the store they gave run around that theres no manager. Then we finally speak to someone that says they are the manager by the name of Jennifer. But she didnt want to give out her last name, cause she was horrible in her service.
KIMBERLY TUCKER told us that they will come inside apartment and assemble. Thats what we specified!!!!!
- Fraudulent business activities
- Just pissed
- Do not care about the customers
- No management
- No communication
Preferred solution: Deliver product or service ordered
User's recommendation: Never buy from this store
Southfield, Michigan
Not happy with your protection plan
Chairs started breaking down table wobbly. I called the protection plan they told me its wear and tear. I do not have any small children in fact I live alone what is the purpose of getting a protection plan if you dont honored it
Preferred solution: New chairs and table
User's recommendation: Do not get the protection plan
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Verified Reviewer |
Brighton, Michigan
Lies and bad information
First Kingston Power Recliner lasted less than a year in our home, frame broke. Repair part ordered, paid for, but never received.
Finally, chair completely fell apart. I went to the store, promptly received credit for the repair part/labor that I had prepaid. Asked to purchase a replacement chair as I had purchased the Kingston Couch with original purchase. Delivery was set for the next day (with a hefty delivery charge).
I received numerous confirmations that the chair would be delivered between 1-3pm. Saturday morning (day of delivery), I get a call telling me the chair is not in inventory. Probably 6-8 weeks for the next delivery. Will not sell floor model.
So, now I am stuck with a couch that matches nothing, and no recliner. Both salesman and "Manager" were totally useless, not concerned, and manager was RUDE. The "Manager" that assisted me originally was nothing but an assistant Office Manager.
This store lies repeatedly, takes your money with pleasure, and leaves you hanging. Will never shop here again, will spread the word of this store, and damn well better get my refund timely.
- Lies to customer
- No reliable inventory
Preferred solution: Full refund
User's recommendation: Do Not trust anything this store tells you, nor the warranty.
Did they ever make it right for you? I bought a loveseat there and they delivered it damaged and now won't do anything for me
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Verified Reviewer |
Warren, Michigan
HORRIBLE CUSTOMER SERVICE
On May 2,2021 I Ordered a living room set and new mattress and asked for nothing to be delivered until they had it all in stock.. They called and set up a delivery date it was in June they said all was in stock at that time.
Day of delivery got everything but 2 end tables I called store 14 mile and Vandyke location I ordered from, and they said end tables would be in next week and ever since then it's been nothing but next week or 2 weeks out. Finally, on September 8th I get a call to set up delivery on my 2 end tables I set it up for today September 12th and all of a sudden they are out of stock
Preferred solution: I wanna talk to someone other then the store manager!
User's recommendation: Never would I recommend or by from them
Southfield, Michigan
Still waiting on furniture
I e ordered a couch in july it's now september and the date has changed 4 times already first july 22, then august then mid september now close to the end of september wtf are they doing.
- Good selection
- Do not care about the customers
Preferred solution: Deliver product or service ordered
User's recommendation: Dont order furniture from this place
They may have given it to the next person waiting. I sent my sofa lounger back to be disassembled and they were supposed to deliver it the same week.
I called for 3 days just to be told it was given to someone else.
Even though I PAID for it AND was told since it's in stock, I'll have it in a few days. I'll never spend my money here ever again!
Replying to
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Verified Reviewer |
Macomb, Michigan
Customer Warning regarding returns
Bought a dining set and all 6 pieces had some damage and/or flaws. I requested a refund but am being charged a 25% restocking fee even though I received damaged pieces.
They are also NOT refunding the warranty charges I paid for.
I spoke to staff at corporate office with no satisfaction for resolution. Next step is small claims court.
- Sales staff
Preferred solution: Full refund
Same exact thing happened to us, GW is a total scam.
Brighton, Michigan
Disgust
Bought dining set November 2020. They told us delivery by mid Jan. End of Dec they called and let us know that we should prep for delivery. We sold old table and waited. Never showed up.
We called back and were told that parts were on one truck and parts on another so it would be a few more weeks. Weeks turned into months.
Husband went into Brighton store and spoke to sales rep and was told April. We started to wonder if they were in financial trouble like art van. So I went Into the store in Jan. and asked our SAME sales person about the table. He didnt remember me. (Masks and all). I told him I loved this table and asked how soon i could get it. He said March. I called him out for lying and cancelled our order right there.
By Feb or so we decided to try order again as husband went into the novi art van and they assured him it would come but he had to pay all the money upfront otherwise we would "lose place in line". Wait, what?
He did and they told us April, then May, then June. And now everytime I call back I get a two week update. The call center just gives you a two week update. So they transferred me to Novi where the average age is about 23, and I spoke with a guy and asked why I was given a new date in July. Another 2 week extension. I said, hey, if there is a hold up give me actual dates. He said August.
Also said he had "no idea who I was talking to who'd be giving me these dates." They are all deeply full of *** I think canceling may be the wisest at this point as they are behaving like a company that may be going belly up. Either that or they have a nice little ponzi scheme going.
Worse part? I google the table and they are hawking it on-sale. Redlined prices. Nt do it.. Do
- Bait and switch
- That i wasted a day waiting for items that were never coming
User's recommendation: Don't bother with this company
Taylor, Michigan
Poor service poor customer support find another retailer.
Dont buy their warranty it is a waste of money and you get garbage from customer support. I wish I had a way of giving them a negative number
CUSTOMERS STAY AWAY
User's recommendation: BUYER BEWARE
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Verified Reviewer |
Canton, Michigan
Furniture Defective & Crap Warranty
Ordered 2 couches and dining set 2-2020. Called to have them note scratches in dining set and screws missing the day after delivery as we didn't see it upon arrival.
9 months later big spot on leather wearing on arm. Called and had that noted as no one was entering my home with covid. Had service guy out today. Guess what?
No notes (but we have claim number)and pass 1 yr warranty we also bought platinum warranty.
Furniture not covered. DO NOT BUY HERE!
- Warranty and products
Preferred solution: Full refund
User's recommendation: DO NOT BUY HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible customer service/repair policy
I bought a couch in October 2020. We went to pick it up ourselves.
When we got it home, we realized we were given a USED couch with defects. GW was surprised and "didn't know how this could happen". They offered to replace it and delivered a new one within days. 3 months later, we called customer service because the couch looked like an old pilled up sweater.
It literally looked 10 years old. The agent who came out in January told me that it was normal wearing for this material and that it should stop at some point. He recommended I buy a sweater shaver and "shave" my couch. REALLY???
But I did it...I spent HOURS doing this with no real effect on how the couch looked. I called the customer service again last week. Another agent came out. Agreed that the couch looked years old instead of months old.
Told me I should hear from GW in 2-3 business days. I did not hear anything for 5 business days. I called the service center and was told that they will not be fixing or replacing anything because it is normal wear. WHAT?!?!?!?!?!?!!?!?!
You decide for yourself...does this look like a 4-month old couch that I paid over $3K for and is used in the evenings to watch TV for a few hours? Or does it look like a couch I picked up out of the garbage that is 10 years old and someone slept on as a bed?
Preferred solution: store credit to purchase a different couch
User's recommendation: DO NOT BUY FROM GARDNER-WHITE!
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I am dealing with the same issue with them and their warranty. They won’t stand behind their products and won’t honor their extended warranty. I’ve been dealing with this for months.
They are a ripoff I hate I bought the table and chairs