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Pissed Consumer Interviews ?

Gardner White once again NOT honoring their warranty on our Serta I-Series King Size Mattress. Gardner White actually has a team that goes around and measures the lumps that form in Serta mattresses they sell. The defective lumps in the mattresses are only considered defective when it escalates to a certain size. Their "trained technician" actually told us "it is defective...but not defective enough for warranty yet"...WTH? If you have a professional lump measuring team, I think it is safe to say you have a lump problem! Hopefully all our complaints to BBB, Consumer Protection Agency, AG Consumers Watch, and Help Me Hank will sway their super cool lump finders to find my lump to be big enough to replace our 2300 dollar mattress. What a fricking joke!
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Gardner White Furniture - Where's my order?

6 weeks ago, I ordered a bedroom set for my daughter and until now I haven't received it yet. When I called Gardner White, they give me the run around and seemed they didn't know when the order is coming. Yesterday I called and cancelled the order.
3.3
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#1242788
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Don’t special order anything unless you’re willing to wait six months or more to get it. We special ordered an ottoman in October and after THREE INCORRECT DELIVERIES, we STILL don’t have it! Although the initial experience was nice with the salesman, the aftermath has...
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1.5
#1232882
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Bought a sectional and 2 captain beds. Delivery came, guys were rude, to put it kindly. They did an awful job setting up the beds for my kids. They left the foam wrapping on the bottom of the beds and the beds are so heavy they have to be taken apart to remove the...
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Anonymous
Kathy D

Same here with the warranty! Manager from the leather protection warranty told me " too much cracking and peeling so we dont cover this. Wth. Also, said " this extra coverage ...

1.4
#1225103
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Gardner White Furniture - Worst customer service

I don't want to even explain again I'll just say they have the worst customer service ever and return policy I will never buy there again
4.0
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#1216676
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Purchased a Beauty Rest foundation. My sales rep seemed fairly new, found out she has only been there for 3 weeks. I was her first sale on her own. She needed helped and asked a gentleman named Tim for help. He was with a customer and just totally degraded her in front...
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#1198181
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You guys I just bought 1000$ bed yesterday I was told I have three options a 19 inch tv a 75$ gift card or 125 of THIS purchase so I picked 19 inch tv same day delivery so not only they came last minute but they came with out the tv I asked where is it they said it’s...
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2.3
#1195959
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Bought a living room set in October of 2016. From day 1 I knew I should have just returned it! By Jan of 2017 we called for our first service call. The love seat arm had snapped, the bottom piece of fabric had come apart, the fabric on the couch arm had ripped in a...
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1.2
I didn't like
  • Bad quality
#1188831
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Gardner White Furniture - I hope you guys get shut down @

Bad service Bad Company bad furniture and horrible horrible people that work there scam artist greedy Liars and I hope to God that they shut down for good and I hope they get sued and repay everybody back their money because karma will get you. Don't like ugly bunch of Thieves
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1185882
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So disappointed. Bought a kitchen table with a marble top and have had nothing but issues with water ring stains. Our previous table was wood and never had that issue. Store wanted photo which was very hard to get as marble is light in color. They are replacing table...
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1.3
Product
#1183404
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January 19/2018 We ordered 3 items over $1,700 worth. We knew our sleeper sofa would be special order for 4 weeks. Our other 2 items were supposed to be in in a week, this Sunday the 21st. I stopped in to check on delivery. Come to find out all items are on backorder...
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Anonymous
Debra makie

Very dissatisfied with Gardner white on 8 mile in southfield..Charlie was terrific. But..we were in the store 7 hours because everything we picked out was on back order for at...

3.2
#1172403
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