Gardner White Furniture - Sold us a used couch!

31 of 173 Gardner White Furniture reviews

Bought a couch with chaise on 12/13/15 and kept it in original wrapping because we were remodeling the room it was going in, just opened it today and it did not come with the pillows or legs for the chaise, the material is worn and torn and the legs are all scuffed from obvious previous use.Completely unprofessional and unacceptable!

Called the office and while on "hold" the secretary hung up on me, I called back and then she transferred me 3 times to different people because she did not know what to do and the manager refused to talk to me!How do you even call yourself a business?!?!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Reliability
Staff
More

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
$450
Product or service
Gardner White Dolphin Couch
Review category
Furniture and Decor
review #794521 by

Author wants to be contacted by the company. Learn more

Had an experience with Gardner White Furniture? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
31 of 173 Gardner White Furniture reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
BarbT

Feb 21 #1115421

I just responded to your other post. Please email me barb@gardner-white.com

0 0 Reply
BarbT

Feb 21 #1115419

I apologize and want to investigate. Please email me your order number and contact information. I will handle personally.
barb@gardner-white.com

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Gardner White Furniture. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Gardner White Furniture.
Filing a new complaint about
×