Gardner White is shady. I had a sofa delivered, the delivery team members did not even attempt to take the sofa off the truck but advised I would have to incur a 150.00 service fee to have the sofa disassembled.
I paid the cost, the sofa was re-delivered and disassembled, not even a year later I moved from the location in which the sofa was delivered, without no effort, no dis-assembly the couch was removed. I contacted Gardner White for a refund of the erroneous fee and they advised sorry but Oh well in a nut shell.
It is just customer service to not even try to resolve this matter. Essentially you stole money from me and charged a fee that I NEVER had to incur.
This person wrote the review because of "bad quality, poor customer service, essential damaged product and out of 150.00" of jonathan louis furniture sofa from Gardner White Furniture and attached photo s. Reviewer claimed that he or she lost $150 and wants Gardner White Furniture to issue a full refund.
The most disappointing in user's experience was jeff ballards customer service skills. Author liked the most just pissed. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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