Gardner White Furniture - Terrible Sales people and terrible store managers!!!
We already complained to the Better Business Bureau, however we want people to know - be very, very careful with Gardner-White!!! We had purchased a king sized mattress and when they delivered it one guy carried the mattress in - hitting our furniture, walls, bending it and then surprise the mattress is defective!!
So a month later we get another one, asking for two people to carry it - but NO - one guy again - same mess in our house!! They told us to try this mattress for a few years - it should form to us, etc. We did, complaining a total of three times - the last complaint they a guy came out and said this mattress was twice as defective as the first!! Third time - we were told that we had to pay more for a better mattress if we wanted comfort, etc.
$800 more later we got the third mattress along with the worst mess yet in our house (floor, wall, carpet and furniture - dirt leaves - not wrapped etc. Gardner-White takes no responsibility for their deliveries or their furniture!! They could care less if their customers are happy or not happy! I work in retail - NEVER would I EVER treat my customers the way my husband and I were treated - talked down to and interrupting us each time we spoke to stick up for themselves - taking no responsibility, like I said.
The delivery company - well - there is nothing THEY can do about that!! They only deliver their products and apparently if they ruin your house in the process Gardner-White does not control THAT!! We will NEVER be back there - and hopefully if people read this, neither will they!! I have told EVERYONE I know NOT to go there - they will be sorry!!!
BUYERS BEWARE!!! It is your hard earned money that they take with no problem - how they sleep at night, you got me!!
Monetary Loss: $2500.
Location: Canton, Michigan
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My girlfriend and I recently experienced a really bad issue with Gardner White as well. I have already contacted the BBB, but haven't received the paperwork yet. Did filing a complaint with the BBB do any good in resolving the issue?