Canton, Michigan
1 comment
100% full Resolved

I was looking for a couch that would hold up with 2 dogs.My salesman told me leather would definitely be the way to go.

I was told this specific couch was the "King of Couches". After 6 months it started peeling or the color started fading, I'm not really sure. When I had service come out, he took pictures and I was then told it wouldn't be covered, along with paying a $50 service charge! When I called customer service, they said apparently I wasn't taking care of the couch properly??

The attached pictures are where my golden retriever and my 12 year old daughter sit. I am assuming the oils from my dog is causing this, but this should not be happening to real leather! Real leather should darken and soften from oils, not peel! I have called 3 times to speak to my sales person or a manager, and not once have they picked up the phone!

I have never written a negative review, have always been able to resolve any issues, but once they made the sale, I can't get the time of day from them, except from the Corporate Customer Service Supervisor who told me it was my fault - very rude & unprofessional! I will NEVER purchase anything from Gardner White again! The picture attached was at 6 months.

I have now had it 1 year, and it is twice as bad.I now have a $2200 couch that ruins my whole living room.

Review about: Sofa.

I liked: Delivery was very fast.

I didn't like: Sales person, Sales guidance, Customer service, Warranty policy.

Review #844994 is a subjective opinion of a user.

1.8
Diversity of Products or Services
Website
Reliability
Value for money
Delivery Service
Advertised vs Delivered
Customer service
Warranty
Staff
Exchange, Refund and Cancellation Policy
Style and Design
Product or Service Quality
Price Affordability
Reason of Review / Monetary Loss Bad quality / $2200
Preferred solution Either a full refund or price reduction

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jballard
#1157397

Good Afternoon,

We apologize for the issue you are having with your leather. We are willing to work with you. Please contact me via email with your customer information jeff@gardner-white.com or by phone 586-774-2975 Ext 1182.

Sincerely,

Jeff Ballard

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